CRM Data & Customer Insights Analyst

Michael Kors; Greater London; On-site; GBP 36,000 - 48,000; Part time

Job summary

Jimmy Choo seeks a CRM Analyst to help shape and optimise customer strategy through data-driven insights. Sitting within the Global CRM team, you will develop and maintain dashboards and provide actionable analyses to drive ROI across regional campaigns.

With 2–4 years in CRM analytics or related roles, you will be proficient in Excel, SQL, and data visualization tools. The role is based in London and collaborates across CRM, Marketing, Digital and regional teams.

Qualifications

• 2–4 years in CRM Analytics or related role.
• Strong analytical skills and experience with large data sets.
• Proficient in Excel and PowerPoint.
• Experience with SQL and data visualization tools (Tableau/Power BI).

Responsibilities

• Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance.
• Measure and communicate the business impact of CRM initiatives and customer programmes.
• Develop and maintain dashboards to monitor the performance of Global and Regional CRM campaigns.
• Provide recommendations to increase ROI.
• Support qualitative and quantitative research projects to provide further insight into customers’ behaviour and preferences.
• Use customer segmentation, predictive modelling and analyses to identify growth opportunities and drive revenue.
• Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate questions into actionable analysis.

Skills

CRM analytics

SQL

Data visualization

Excel

Power BI/Tableau

Education

Bachelor's degree in Mathematics, Statistics, Economics, Data Science or Marketing

Tools

Tableau

Power BI

Job description

Jimmy Choo seeks a CRM Analyst to help shape and optimise customer strategy through data-driven insights. Sitting within the Global CRM team, you will develop and maintain dashboards and provide actionable analyses to drive ROI across regional campaigns.

With 2–4 years in CRM analytics or related roles, you will be proficient in Excel, SQL, and data visualization tools. The role is based in London and collaborates across CRM, Marketing, Digital and regional teams.