CRM Data and Customer Analyst

Michael Kors; Greater London; On-site; GBP 36,000 - 48,000; Part time

Job summary

Jimmy Choo seeks a CRM Analyst to help shape and optimise customer strategy through data-driven insights. Sitting within the Global CRM team, you will develop and maintain dashboards and provide actionable analyses to drive ROI across regional campaigns.

With 2–4 years in CRM analytics or related roles, you will be proficient in Excel, SQL, and data visualization tools. The role is based in London and collaborates across CRM, Marketing, Digital and regional teams.

Qualifications

• 2–4 years in CRM Analytics or related role.
• Strong analytical skills and experience with large data sets.
• Proficient in Excel and PowerPoint.
• Experience with SQL and data visualization tools (Tableau/Power BI).

Responsibilities

• Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance.
• Measure and communicate the business impact of CRM initiatives and customer programmes.
• Develop and maintain dashboards to monitor the performance of Global and Regional CRM campaigns.
• Provide recommendations to increase ROI.
• Support qualitative and quantitative research projects to provide further insight into customers’ behaviour and preferences.
• Use customer segmentation, predictive modelling and analyses to identify growth opportunities and drive revenue.
• Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate questions into actionable analysis.

Skills

CRM analytics

SQL

Data visualization

Excel

Power BI/Tableau

Education

Bachelor's degree in Mathematics, Statistics, Economics, Data Science or Marketing

Tools

Tableau

Power BI

Job description

Job Title: CRM Analyst Department: CRM Reporting to: CRM Analytics Manager Location: London

Overall Purpose of the Role Sitting within the Global CRM team, the CRM Analyst will play a key role in shaping and optimising Jimmy Choo's customer strategy through data-driven insights and customer analytics. The role will support revenue growth, improve customer engagement, and enhance the client experience through actionable customer insights and analytics. The successful candidate will play a key part in developing a better understanding of our customers and in driving the performance of existing and new customer-centric programs.

Key Responsibilities and Duties

• Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance;
• Measure and communicate the business impact of CRM initiatives and customer programmes;
• Develop and maintain high quality dashboards that are used across the business to monitor the performance of Global and Regional CRM campaigns;
• provide recommendations to increase ROI;
• Support qualitative and quantitative research projects to provide further insight into customers’ behaviour and preferences;
• Use the customer segmentation, predictive modelling and analyses to identify growth opportunities and drive revenue;
• Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate business questions into actionable analysis.

Experience

• Experience 2–4 years' experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role;
• Strong analytical skills and experience of working with large, complex data sets;
• Fully proficient with Excel and PowerPoint;
• Experience with SQL and data visualization tools (e.g. Tableau, Power BI).

Skills and Qualifications

• Excellent spoken and written English;
• Commercial acumen with an affinity for Retail, Fashion or Luxury industry;
• Curious, detail-oriented with strong problem-solving skills;
• Strong data visualisation and storytelling skills, with the ability to translate data into actionable business insights;
• Passion for understanding customer behaviour and delivering customer-centric business solutions;
• Solid organizational skills with an ability to multitask;
• Team player with excellent interpersonal and communication skills;
• Degree in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Data Science) or Marketing.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 0.00 - 0.00 GBP

Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red-carpet style. The house’s innovative spirit meets time-honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.