CRM Consultant

Gravitas Group; Tring; On-site; GBP 40,000 - 70,000; Full time

Job summary

Gravitas Group is seeking a CRM Consultant to lead client engagements and design tailored CRM campaigns that elevate marketing effectiveness across major platforms.

You will collaborate with clients, document processes clearly, and drive successful implementations, leveraging your CRM platform expertise and proactive, collaborative approach.

Qualifications

• Bachelor’s degree in Marketing, Business, Information Technology, or a related field.
• Prior experience in CRM consultancy or equivalent client-facing CRM roles.
• Strong functional expertise in CRM platforms such as Salesforce, Iterable, Bloomreach, and Klayvio.
• Excellent documentation skills and client-facing communication abilities.
• Ability to thrive in a fast-paced environment with adaptability and teamwork.

Responsibilities

• Develop and execute sophisticated customer relationship management strategies.
• Collaborate with clients to understand campaign needs and craft tailored CRM solutions.
• Design and implement campaigns on leading CRM platforms and document work processes.

Skills

CRM platforms

Client-facing

Documentation

Campaign workflows

Independent worker

Communication skills

Education

Bachelor’s degree

Tools

Salesforce

Iterable

Bloomreach

Klayvio

Job description

CRM Consultant

Are you a results-driven CRM expert passionate about transforming customer engagement strategies? Join our innovative team as a CRM Consultant and become a key player in delivering cutting-edge solutions that elevate our clients’ marketing efforts. In this role, you'll leverage your strong CRM platform expertise and client-facing skills to design and implement impactful campaigns, helping brands build meaningful relationships with their customers.

What You’ll Do:

As a CRM Consultant, you will be at the forefront of developing and executing sophisticated customer relationship management strategies. Your role involves collaborating closely with clients to understand their campaign needs, crafting tailored solutions on leading platforms, and ensuring seamless documentation of your work. Your proactive approach and ambition will help drive success and ensure our clients stay ahead in a competitive marketplace.

Required Skills:

• Strong functional expertise in CRM platforms such as Salesforce, Iterable, Bloomreach, and Klayvio
• Ability to understand and contribute to campaign workflows
• Excellent documentation skills to maintain clear, detailed process records
• Client-facing experience with superb communication skills
• Good understanding of tech concepts—non-technical background acceptable, but familiarity is advantageous
• Proactive and ambitious attitude, capable of working independently and collaboratively

Nice to Have Skills:

• Experience with campaign automation and customer journey orchestration
• Familiarity with marketing analytics and reporting tools
• Knowledge of tech environments or system integrations

Preferred Education and Experience:

• Bachelor’s degree in Marketing, Business, Information Technology, or a related field
• Prior experience in CRM consultancy or equivalent client-facing CRM roles

Additional Requirements:

• Ability to thrive in a fast-paced environment with adaptable project management skills
• Willingness to attend occasional client meetings and team collaboration sessions