CRM & Commercial Excellence Lead

Alfa Laval Mid Europe GmbH; Camberley; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Holiday entitlement of 25 days + Bank holidays

Simply Health – Health cash plan

Life Assurance – 4X annual salary

Training and Career Development potential

Job summary

Alfa Laval Mid Europe GmbH in Camberley is looking for a Commercial Excellence Specialist to lead initiatives in customer experience and CRM processes. The role involves developing commercial strategies, ensuring data quality, and translating data into insights for decision-making. The ideal candidate has strong communication skills, B2B sales management experience, and proficiency in stakeholder management. Benefits include 25 days of holiday, health plan, and training opportunities.

Qualifications

• Experience in stakeholder management and general business knowledge.
• Strong business acumen to support market insights gathering would be considered a bonus.
• Advanced in customer experience management and funnel management knowledge.

Responsibilities

• Owns the awareness-to-lead-to-order process.
• Responsible for engaging local organization on key CRM processes.
• Local champion for the Customer Experience process.

Skills

Good knowledge of IT ecosystem (CRM, ERPs)

Ability to translate data into actionable insights

Proactive personality and excellent communication skills

Sales management experience in a B2B environment

Job description

Alfa Laval Mid Europe GmbH in Camberley is looking for a Commercial Excellence Specialist to lead initiatives in customer experience and CRM processes. The role involves developing commercial strategies, ensuring data quality, and translating data into insights for decision-making. The ideal candidate has strong communication skills, B2B sales management experience, and proficiency in stakeholder management. Benefits include 25 days of holiday, health plan, and training opportunities.