Critical Cooling Tech Support Engineer

Modine Manufacturing Company; Leeds; On-site; GBP 28,000 - 42,000; Full time

Job summary

Modine Manufacturing Company is seeking a dedicated Technical Support professional to assist customers and internal teams within the HVAC service network in the Leeds area. The role involves handling phone and email inquiries, identifying spare parts requirements, and coordinating commissioning activities for commercial HVAC projects.

You will provide technical scrutiny to engineer reports, support the field delivery teams, and help prepare detailed quotations with clear scope, materials and

Qualifications

• Excellent verbal and written communication skills.
• Experience of liaising with 3rd party suppliers and sub-contractors.
• Experience of facilities management, HVAC service or other critical engineering sectors.
• Experience of liaising with field engineering resource.
• Managing client expectations in engineering / service delivery.

Responsibilities

• Provide day-to-day Phone and Email support to existing customers.
• Support the Spares business unit to identify customer requirements.
• Coordinate commissioning requirements for Commercial HVAC projects.
• Provide technical scrutiny to field engineering delivery for accuracy and consistency.
• Support the Aftermarket Sales team with quotation preparation (scope, materials, labour).
• Produce RAMS for work to support planning and approvals.

Skills

Verbal communication

Written communication

Stakeholder liaison

HVAC service delivery

Technical review

Quotations & scope

Education

5 O’ Levels / CGSEs and 2 A-levels or equivalent NVQ, ONC

HND or Degree in Technical Discipline

Job description

Modine Manufacturing Company is seeking a dedicated Technical Support professional to assist customers and internal teams within the HVAC service network in the Leeds area. The role involves handling phone and email inquiries, identifying spare parts requirements, and coordinating commissioning activities for commercial HVAC projects.

You will provide technical scrutiny to engineer reports, support the field delivery teams, and help prepare detailed quotations with clear scope, materials and