Crisis Support Worker

The Methodist Church in Britain; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days leave + bank holidays

NHS pension

Enhanced pay for unsocial hours

Flexible and agile working

Staff networks

Health and wellbeing opportunities

Training and career progression

Job summary

The Herefordshire and Worcestershire Health and Care NHS Trust is recruiting for a Crisis Support Worker in the Crisis Resolution Team. You will handle urgent mental health helpline calls, provide signposting, and deliver crisis interventions both by phone and face-to-face.

You will support staff with assessments and assist those detained under section 136 in a safe setting. Shifts include days and waking nights across seven days with bank holidays, and county-wide travel as needed.

Qualifications

• Level 3 qualification in health or social care or equivalent experience.
• Level 2 care qualification or equivalent, with Level 3 to be undertaken on appointment.
• Commitment to Care Certificate standards within 12 weeks.

Responsibilities

• Answer calls on urgent mental health helpline with support, advice and signposting.
• Answer calls on professional referral line to ensure appropriate support.
• Deliver bespoke crisis interventions, telephone advice and face-to-face acute care.
• Support clinical team with mental health assessments over the phone and in person.
• Support people detained under section 136 in the designated place of safety.
• Work days and waking nights across seven days, with 13 shifts per four weeks.
• Travel across the county as required, arranging appropriate insurance.

Education

Level 3 qualification in health or social care

Level 2 care qualification

Job description

A Crisis Support Worker post in the Crisis Resolution Team at Herefordshire and Worcestershire Health and Care NHS Trust. Work covers telephone advice and signposting on an urgent mental health helpline and a professional referral line, face-to-face acute care, and support for people detained under section 136. Days and waking nights run across seven days, including bank holidays, with 13 shifts in four weeks and possible county travel. Applicants need a Level 2 or 3 health or social care qualification, or equivalent, plus mental health experience.

What the job involves

• Answer calls from individuals and families on the urgent mental health helpline, giving support, advice and signposting
• Answer calls from professionals on the professional referral line so people get the right support quickly
• Deliver bespoke crisis interventions, telephone advice, signposting and face-to-face acute care
• Support clinical team members with mental health assessments, over the phone and face to face
• Support people detained under section 136 in the designated place of safety
• Work days and waking nights across seven days, including bank holidays, 13 shifts per four-week period
• Travel across the county where required, arranging adequate insurance for this purpose

What’s required

Qualifications

• Level 3 qualification in health or social care, or equivalent qualification or experience
• Level 2 care qualification or equivalent, with Level 3 to be undertaken on appointment
• Commitment to complete Care Certificate standards within 12 weeks of starting

Experience

• Manual handling of patients
• Experience of working in a health or social care related environment
• Experience of working with patients or service users with mental health needs

Nice to have

• Experience in acute mental health settings, including urgent care
• Experience of supporting patients or service users over the phone

What’s offered

• 27 days leave plus bank holidays, rising to 33 days with long service
• Generous NHS pension
• Enhanced pay for unsocial hours
• Flexible and agile working
• Maternity, paternity and adoption support
• Wide range of staff networks
• Health and wellbeing opportunities
• Training, development and career progression, with supervision and reflective practice