Community Support Worker

The Methodist Church in Britain; Swindon; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Part-time and flexible working

Job summary

Devon Partnership NHS Trust in North Devon seeks a Community Support Worker to join the Crisis Resolution Home Treatment Team. You will provide person-centred support to people in mental health crisis in the community, delivering care in home settings and coordinating with clinicians.

The role requires extensive mental health experience, flexible working including evenings and weekends, and a commitment to safeguarding and recovery.

Qualifications

• Basic education
• Care Certificate within six months of starting, unless already held or equivalent agreed by the appointing manager

Responsibilities

• Provide person-centred support to people in mental health crisis in the community
• Deliver a collaborative care plan with home interventions and goals
• Serve as gatekeeper for inpatient hospital beds
• Carry out initial in-person follow-up after hospital discharge
• Support crisis de-escalation and safety planning, face to face and by telephone
• Give practical and emotional support to promote recovery, safety and wellbeing
• Work with clinicians, social workers and peer support workers in the MDT
• Help service users access housing, benefits and community resources
• Keep accurate, timely records in line with Trust policy
• Attend team meetings, supervision and training
• Work flexibly, including evenings and weekends, to meet crisis pathway needs
• Promote equality, diversity and inclusion in care and support

Skills

IT skills

Time management

Record keeping

Work autonomously

Leadership

Problem solving

Boundary setting

Education

NVQ Level 3 Health and Social Care

QCF Level 3 Health and Social Care

Phlebotomy qualification

Job description

This Community Support Worker post sits in the North Devon Crisis Resolution Home Treatment Team at Devon Partnership NHS Trust. The team works on an outreach basis as an alternative to hospital admission, so the work centres on supporting people through mental health crises at home, including de-escalation and safety planning. The service runs round the clock, so evening and weekend shifts are part of the role. Extensive mental health experience is needed.

What the job involves

• Provide person-centred support to people in mental health crisis in the community
• Deliver a collaborative care plan with home interventions and goals
• Serve as gatekeeper for inpatient hospital beds
• Carry out initial in-person follow-up after hospital discharge
• Support crisis de-escalation and safety planning, face to face and by telephone
• Give practical and emotional support to promote recovery, safety and wellbeing
• Work with clinicians, social workers and peer support workers in the MDT
• Help service users access housing, benefits and community resources
• Keep accurate, timely records in line with Trust policy
• Attend team meetings, supervision and training
• Work flexibly, including evenings and weekends, to meet crisis pathway needs
• Promote equality, diversity and inclusion in care and support

Qualifications

• Basic education
• Care Certificate within six months of starting, unless already held or equivalent agreed by the appointing manager

Experience

• Experience of working with people in a caring situation, or in a different mental health role
• Extensive experience in mental health settings
• Experience of delivering crisis interventions
• Experience of working within a multidisciplinary team
• Experience of working autonomously
• Experience of monitoring physical health

Skills & knowledge

• Excellent IT skills
• Planning work, time management and record keeping, including recording observations
• Taking leadership and direction from qualified staff
• Participating in unsupervised tasks and giving accurate feedback
• Maintaining personal boundaries
• Problem solving

Other

• Awareness of safeguarding principles
• Ability to travel to multiple locations across the Trust and geographical areas

Nice to have

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent
• Qualified in phlebotomy
• Other training or development relevant to mental health settings
• Experience of working within psychiatric inpatient environments
• Experience of working within crisis services

What’s offered

• Part-time and flexible working considered and supported where possible