Crisis Recovery Worker

South West Community Chaplaincy; Cambridge, Peterborough; Remote; GBP 26,000 - 32,000; Part time

Job summary

CPSL Mind is seeking a Part Time Crisis Recovery Worker based in Cambridge, with occasional travel to Peterborough. The role involves evenings shifts (4.30pm–11.30pm) across a 42-hour fortnight on a rolling rota, supporting individuals in mental health distress both face-to-face and remotely.

The post requires empathy, excellent communication, and the ability to establish rapport while maintaining professional boundaries.

Qualifications

• Empathy and compassionate approach in crisis settings.
• Excellent verbal communication and listening skills.
• Ability to maintain professional boundaries in challenging situations.

Responsibilities

• Provide one-to-one support to individuals in mental health distress in person, via phone, or video call.
• Guided self-help strategies including grounding and breathing techniques.
• Assist with safety planning and connecting to social supports within the community.

Skills

Empathy

Verbal communication

Boundaries

Job description

An exciting part time opportunity has opened up at CPSL Mind.

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.

Part Time Crisis Recovery Worker
Salary: £29,347.00 per annum, FTE (£16,434.32 per annum for 21.0 hours per week)
Salary Scale Point: 19 (Including 1 point for anti-social hours)
Based at: The Sanctuary, Cambridge (with occasional travel to Peterborough)
Working Pattern: Evenings Shifts: 4.30pm – 11.30pm, 42 hours per fortnight, working on a rolling 2-week rota
Week 1: Monday, Thursday, Friday
Week 2: Monday, Saturday, Sunday

About CPSL Mind

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

Our work ranges from prevention and early intervention to award-winning crisis support. We also seek to influence positive change through our training services and ground-breaking campaigns activity.

About the Service

The Sanctuary is a non-clinical, safe space for individuals to visit as an alternative to attending A&E and is part of the wider First Response Service across Cambridgeshire and Peterborough.

Working one to one (either face to face, over the telephone, or on video call) you will support individuals experiencing mental health distress by:

• Establishing connection and rapport in a non-intrusive, non-judgmental and compassionate manner
• Supporting individuals through guided self-help strategies including grounding, breathing techniques.
• Supporting individuals to relay their immediate needs and concerns and offering emotional and practical support and information to address these.
• Provide individuals with information on and how to connect with social support networks available to them in their own community.
• Supporting individuals to make a safety plan

Crisis Recovery Worker criteria:

• You must be able to show empathy and compassion with a non-judgemental approach
• You should be passionate about promoting positive mental health and have excellent verbal communication and listening skills.
• You should be able to manage professional boundaries

Closing date: 31st October 2026
Interview Date: To be advised

Interested?

CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.

We actively promote equality of opportunity for all with the right mix of talent, skills and potential and welcome applications from a wide range of candidates, including those with criminal records. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences.

No agencies please.