Safe Haven Crisis Support Worker - 24 hrs per week (Thurs - Sun)

Buckinghamshire Mind; High Wycombe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Inclusive Employer

Training and Development

Supportive Team Environment

Travel expenses where applicable

Job summary

Buckinghamshire Mind is seeking a Safe Haven Crisis Support Worker in High Wycombe to assist individuals in emotional or mental health crises, delivering calm, empathetic support in an out-of-hours service.

The role involves intake assessments, case record keeping, and collaboration with statutory services to provide appropriate interventions and onward referrals where needed.

Qualifications

• Experience in supporting adults with mental health difficulties or emotional distress.
• Ability to maintain boundaries and provide compassionate care.
• Training or experience in de-escalation techniques.

Responsibilities

• Provide emotional support to individuals referred to Safe Haven.
• Welcome referrals, perform initial assessments and maintain case records.
• Collaborate with out-of-hours mental health services to provide appropriate support.
• Offer onward links and referrals to Safe Haven+ services (housing, benefits, substance misuse).
• Ensure wellbeing and safety of service users and report concerns to line manager.

Skills

Mental health support

Empathy

De-escalation

Communication

Teamwork

Job description

Description

Application Deadline: 19 October 2026

Department: Safe Haven

Location: Bucks - High Wycombe

Compensation: £25,250 / year

Safe Haven Crisis Support Worker

Are you an organised and personable individual with a passion for supporting a meaningful cause? Buckinghamshire Mind is looking for a safe haven crisis support worker to join the team at Safe Haven: our out-of-hours support service for those experiencing a mental health crisis.

The Safe Haven Crisis Support Worker is responsible for supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment.

• Contract Type: Permanent role
• Location: High Wycombe with flexibility to travel to Aylesbury as needed.
• Salary: £25,250.00 FTE plus enhanced hours payment of 30% on top of normal hourly rate for hours worked between 11pm-12am. This calculates as an actual payment of £17,197.32 including the enhanced hours based on the hours below.
• Hours: 24 hours – Thursday, Friday, Saturday and Sunday and 2 hours of flexi/administration time.

About Us

Buckinghamshire Mind is an independent charity providing trusted mental health services to our communities. We are affiliated with national Mind and are part of a network of over 100 Local Minds. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.

Key Responsibilities

• To provide emotional support to individuals referred to the Safe Haven.
• Welcome new referrals to Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
• To work collaboratively with statutory mental health services - including out of hours crisis teams, to provide support and interventions to the individual where this becomes appropriate.
• To provide individual based advice, guidance and emotional support to provide onward links. These include referrals within our Safe Haven+ service which supports, housing needs, including those at who are or at risk of homelessness, benefits support, and substance misuse.
• Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.

The ideal candidate will have:

• Experience of providing a support service to adults with mental health difficulties/in emotional distress and maintaining appropriate boundaries
• A positive attitude towards people with mental health problems, in particular people’s ability to develop and change.
• Experience and/or training in how to deescalate challenging behaviour.
• Excellent communication and relationship-building skills
• Effective team worker with ability to take initiative and work on an individual basis.

Why Join Us?

• Inclusive Employer: We are an Equal Opportunities employer, welcoming applicants from all sections of the community, including those with lived experience of mental health challenges.
• Training and Development: We offer full training and development opportunities to help you grow in your role and further develop your skills.
• Supportive Environment: You’ll be part of a dedicated team, with the opportunity to make a tangible difference in your community.
• Travel expenses will only be paid for journeys that fall outside of the regular commute to and from the work location(s). If the role is home-based, all travel will be paid for on expenses.

Interviewing process

Interviews will be conducted on a rolling basis.

Equal Opportunities Statement

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived-experience of poor mental health. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.

*Please note we do not provide VISA sponsorship and unfortunately we cannot employ you if you do not have the right to work in the UK.