Crisis Recovery Worker

CPSL Mind; Cambridge; On-site; GBP 26,000 - 32,000; Part time

Job summary

The Sanctuary, Cambridge, operated by CPSL Mind, is recruiting for a part-time role to support individuals in mental health distress through in-person, telephone, or video calls. The role emphasizes empathy, active listening, and boundary management while guiding clients through self-help strategies and connecting them with local social supports.

Evenings and variable shifts form a rolling schedule in Cambridgeshire and Peterborough's First Response Service.

Qualifications

• Excellent verbal communication and listening skills.
• Ability to establish rapport in a non-judgemental and compassionate manner.
• Passionate about promoting positive mental health.
• Ability to manage professional boundaries.

Responsibilities

• Establish connection and rapport in a non-intrusive, non-judgemental and compassionate manner.
• Support individuals through guided self-help strategies including grounding and breathing techniques.
• Support individuals to relay their immediate needs and concerns and offer emotional and practical support and information.
• Provide information on and connect individuals with social support networks in their community.
• Support individuals to make a safety plan. Demonstrate empathy and non-judgemental approach.

Skills

Verbal communication

Listening skills

Empathy

Boundaries

Job description

Working one to one (either face to face, over the telephone, or on video call) you will support individuals experiencing mental health distress by:

• Establishing connection and rapport in a non-intrusive, non-judgemental and compassionate manner
• Supporting individuals through guided self-help strategies including grounding, breathing techniques.
• Supporting individuals to relay their immediate needs and concerns and offering emotional and practical support and information to address these.
• Provide individuals with information on and how to connect with social support networks available to them in their own community.
• Supporting individuals to make a safety plan. You must be able to show empathy and compassion with a non-judgemental approach.
• You should be passionate about promoting positive mental health and have excellent verbal communication and listening skills.
• You should be able to manage professional boundaries. CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination., Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

Our work ranges from prevention and early intervention to award-winning crisis support. We also seek to influence positive change through our training services and ground-breaking campaigns activity.

About the Service

The Sanctuary is a non-clinical, safe space for individuals to visit as an alternative to attending A&E and is part of the wider First Response Service across Cambridgeshire and Peterborough.

Salary: £29,347.00 per annum, FTE (£16,434.32 per annum for 21.0 hours per week) Salary Scale Point: 19 (Including 1 point for anti-social hours) Based At: The Sanctuary, Cambridge (with occasional travel to Peterborough) Working Pattern: Evenings Shifts: 4.30pm - 11.30pm, 42 hours per fortnight, working on a rolling 2-week rota Week 1: Monday, Thursday, Friday Week 2: Monday, Saturday, Sunday