Evening Mental Health Crisis Support Worker

CPSL Mind; Cambridge; On-site; GBP 26,000 - 32,000; Part time

Job summary

The Sanctuary, Cambridge, operated by CPSL Mind, is recruiting for a part-time role to support individuals in mental health distress through in-person, telephone, or video calls. The role emphasizes empathy, active listening, and boundary management while guiding clients through self-help strategies and connecting them with local social supports.

Evenings and variable shifts form a rolling schedule in Cambridgeshire and Peterborough's First Response Service.

Qualifications

• Excellent verbal communication and listening skills.
• Ability to establish rapport in a non-judgemental and compassionate manner.
• Passionate about promoting positive mental health.
• Ability to manage professional boundaries.

Responsibilities

• Establish connection and rapport in a non-intrusive, non-judgemental and compassionate manner.
• Support individuals through guided self-help strategies including grounding and breathing techniques.
• Support individuals to relay their immediate needs and concerns and offer emotional and practical support and information.
• Provide information on and connect individuals with social support networks in their community.
• Support individuals to make a safety plan. Demonstrate empathy and non-judgemental approach.

Skills

Verbal communication

Listening skills

Empathy

Boundaries

Job description

The Sanctuary, Cambridge, operated by CPSL Mind, is recruiting for a part-time role to support individuals in mental health distress through in-person, telephone, or video calls. The role emphasizes empathy, active listening, and boundary management while guiding clients through self-help strategies and connecting them with local social supports.

Evenings and variable shifts form a rolling schedule in Cambridgeshire and Peterborough's First Response Service.