Crisis Recovery Support Worker – Mental Health

Recovery Focus; Coppull; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave rising to 32

Pension scheme with employer contrib.

Life assurance 3x annual salary

Enhanced sick pay

Birthday leave and extra days

Job summary

Waythrough is seeking a Crisis Recovery Worker to join our Lancashire service at Willow House, Coppull. You will support people in crisis for 3–7 days and help develop independent living skills, budgeting and community engagement, while promoting wellbeing and safe service operation.

The role requires compassionate communication, the ability to work effectively in a team, and careful record-keeping under GDPR. Interviews will be conducted as we go; closing date is 2026-10-15.

Qualifications

• Ability to communicate effectively at all levels.
• Ability to respond compassionately to sensitive and complex issues.
• Able to motivate, support and advocate for people using services.
• Able to work effectively unsupervised and as part of a team.
• Able to keep good and accurate records.
• Ability to plan and prioritise workload.
• Good interpersonal and listening skills.
• Ability to demonstrate a commitment to self-development & training.
• Ability to demonstrate personal & professional integrity.
• Able to work under pressure.

Responsibilities

• Oversee your own caseload of key clients.
• Work with individuals to develop agreed, meaningful and achievable person-centered plans with positive outcomes that meet the individual’s aspirations.
• Promote physical, mental and emotional wellbeing.
• Ensure positive risk assessments are created and implemented in line with our policies and procedures.
• Signpost people we support to other services for additional support.
• Manage your own workload: plan and carry out your core areas of responsibility.
• Complete accurate and timely computerized records via our database.
• Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service.
• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues.
• Keep up to date with organisational developments.
• Contribute positively to team working, handovers and service delivery.

Skills

Effective communication

Compassionate approach

Motivate and advocate

Record keeping

Time management

Teamwork

Self-development

Integrity

Ability to work under pressure

IT skills

Job description

Waythrough is seeking a Crisis Recovery Worker to join our Lancashire service at Willow House, Coppull. You will support people in crisis for 3–7 days and help develop independent living skills, budgeting and community engagement, while promoting wellbeing and safe service operation.

The role requires compassionate communication, the ability to work effectively in a team, and careful record-keeping under GDPR. Interviews will be conducted as we go; closing date is 2026-10-15.