Crisis Hub Officer

British Red Cross; Remote; GBP 30,000 - 40,000; Full time

Job summary

A national humanitarian organization is seeking a Crisis Hub Officer to manage urgent requests and coordinate emergency response teams. You will offer vital support to individuals in distress while maintaining a calm and empathetic demeanor. This role involves handling calls in a fast-paced environment, ensuring safeguarding procedures are met, and supporting volunteers. With options for remote and hybrid working, this position values diversity and is committed to creating an inclusive workplace.

Benefits

Flexible working options

Annual leave and options to buy extra days

Contributory pension scheme

Career & learning opportunities

Employee discounts

Wellbeing support services

Bicycle leasing scheme

Qualifications

• Strong communication skills are essential for handling urgent calls.
• Experience in call handling or emergency response is preferred.
• Ability to think quickly and make decisions under pressure.
• Confident in using IT systems for remote operations.

Responsibilities

• Handle incoming calls from partners and the public, offering support.
• Coordinate the deployment of emergency response teams.
• Manage volunteers responding to crisis situations.
• Ensure safeguarding procedures are followed and maintained.

Skills

Calm and empathetic telephone manner

Strong communication skills

Experience in high-pressure environments

Problem-solving ability

Tools

Microsoft Office

Job description

Overview

About The Role Crisis Hub Officer

Location: Remote

Salary: £,-£,per annum, pro rata

Hours: per week (Friday-Monday -

Contract: Permanent

Are you ready to be the calm voice and quick thinker when emergencies unfold across the UK?

Do you thrive in fast-paced environments where every call could change a life? As a Crisis Hub Officer, you’ll be at the heart of our emergency response service. You’ll manage urgent requests from statutory partners, coordinate the deployment of crisis teams, and offer vital support to people in distress. Could you be the person who ensures help reaches those who need it most, exactly when they need it? What will a day in the life of a Crisis Hub Officer involve?

Responsibilities

• Handling incoming calls from partners and the public, offering practical and emotional support.
• Coordinating the deployment of emergency response teams across the UK.
• Supporting and managing volunteers responding to crisis situations.
• Ensuring safeguarding procedures are followed and teams remain supported.

Qualifications

• A calm, empathetic telephone manner and strong communication skills.
• Confidence using IT systems, including Microsoft Office and remote call centre platforms.
• Experience working in high-pressure environments, ideally in call handling or emergency response.
• The ability to think quickly, solve problems, and make decisions under pressure.

Interested? Theclosingdatefor applications is on Tuesday th December.

What you’ll get

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to % contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• CycleWork: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders