Crisis House Manager

The Methodist Church in Britain; Hampstead; On-site; GBP 21,000 - 25,000; Full time

Job summary

Devon Partnership NHS Trust is seeking a House Manager for Redhills Crisis House, a five-bed short-term alternative to hospital admission. The role covers day-to-day running, rostering, auditing, and supervising junior colleagues, with hands-on work alongside residents in crisis.

You will work within a multidisciplinary team to ensure safe admissions and therapeutic engagement, while supporting service users with compassion and evidence-based practices.

Qualifications

• NVQ/QCF Level 3 in Health and Social Care or equivalent.
• Willingness to work towards a Foundation Degree within an agreed timescale.
• Complete Trust mandatory courses.

Responsibilities

• Day-to-day management of the house environment, including rostering and auditing.
• Managing and supervising junior colleagues.
• Working directly with service users.
• Role modelling therapeutic engagement.
• Working creatively to support people in crisis.
• Ensuring admissions are gatekept via the Crisis Resolution and Home Treatment Team.

Skills

Person-centred care

Mental health support

Crisis interventions

Teamwork

IT skills

Education

NVQ/QCF Level 3 Health and Social Care

Foundation Degree (progress towards)

Job description

House Manager post at Redhills Crisis House, a five-bed short-term alternative to hospital admission run by Devon Partnership NHS Trust, offered as a six-month secondment or fixed-term role. The job covers day-to-day running of the house, including rostering, auditing and supervising junior colleagues, alongside hands-on work with residents in crisis. Residents are supported clinically by the Crisis Resolution and Home Treatment Team, which also gatekeeps all admissions, and the post is open to both qualified and unqualified staff with relevant experience.

What the job involves

• Day-to-day management of the house environment, including rostering and auditing
• Managing and supervising junior colleagues
• Working directly with service users
• Role modelling therapeutic engagement
• Working creatively to support people at times of crisis
• Ensuring admissions are carefully assessed and gatekept via the Crisis Resolution and Home Treatment Team

Qualifications

• NVQ/QCF Level 3 in Health and Social Care or equivalent
• Willingness to work towards a Foundation Degree within an agreed timescale and to complete Trust mandatory courses

Experience

• Working with people with mental ill health or learning disabilities, including lived experience of mental health challenges
• Band 3 HCA or equivalent in a care environment
• Working in a multi-disciplinary environment
• Staff management, delivering supervision, governance and overseeing HR processes

Skills & knowledge

• Person-centred care and evidence-based best practice
• Mental health and other legal frameworks, Care Programme Approach and recovery principles
• Crisis interventions and relevant specialist training
• Knowledge of multi-disciplinary working
• Excellent IT skills

Other

• Compassion towards vulnerable people, families and carers; commitment to quality, service improvement and personal development
• Verbal and written communication with clients across a range of mental health problems, professionals from various settings, and group work
• Assessing risk and situations, making decisions, co-ordinating responses and maintaining personal boundaries
• Organising and prioritising work to changing needs and deadlines, with time management and timely record keeping
• Working flexibly and co-operatively in a team and without direct supervision

Nice to have

• Foundation Degree in Health and Social Care
• Roster management experience and knowledge
• Leadership training