Crisis House Manager

Devon Partnership Trust; Exeter; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Devon Partnership Trust is recruiting a House Manager for Redhills Crisis House, Exeter. The post is a 6-month secondment/fixed term, working 37.5 hours per week.

The role involves day-to-day management, rostering, and direct involvement with service users, providing compassionate care in a fast-paced crisis setting. Applicants with or without formal qualifications but with relevant experience are welcome to apply.

Qualifications

• NVQ/QCF Level 3 in Health and Social Care or equivalent and willingness to work towards Foundation Degree.
• Evidence of working with people who have lived experience of mental health challenges.
• Foundation Degree in Health and Social Care or willingness to work toward it.

Responsibilities

• Day-to-day management of the environment and rostering.
• Audit activities and management of junior staff.
• Engage directly with service users and model therapeutic engagement.

Skills

Compassionate care

Teamwork

Decision making

Risk assessment

Communication

Education

NVQ/QCF Level 3 Health & Social Care

Foundation Degree Health & Social Care

Tools

Computer basics

Job description

We are looking for a dynamic, enthusiastic andmotivated individual to join our team at the Redhills Crisis house as HouseManager. The post is currently being advertised as a 6 month secondment / fixed term for 37.5 hours per week.

This post is advertised and open for bothqualified and unqualified members of staff with relevant experience.

Redhills is a short-term, community-based alternative to inpatientadmission for individuals in mental health crisis who can be safely managed ina less restrictive setting. Redhills Crisis House is a 5 bedded CrisisProvision in which offers an alternative to admission under the care of theCrisis Resolution and Home Treatment Teams (CRHTT).

Main duties of the job

Main duties include day to day management of theenvironment including operational activities such as rostering, auditing andmanagement of junior colleagues. You are expected to be involved directly withservice users, role modelling therapeutic engagement and working creatively tosupport people at time of crisis.

All residents at the property are supportedclinically by the respective CRHTT and this will allow forany clinical support/supervision required and all admissions will be carefullyassessed and gate kept via CRHTT.

Further detail of specific duties can be found inthe attached job description.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Job responsibilities

Please refer to the fullJob Description and Person specification attached to this advert which willprovide further information on this role.

Person Specification

Qualifications

• NVQ/QCF Level 3 in Health and Social Care or equivalent and willingness to work towards achieving the Foundation Degree. Qualification must be achieved within agreed timescale.
• Evidence of working with people who have lived experience of mental health challenges.
• A willingness to complete Trust Mandatory Courses.
• Foundation Degree in Health and Social Care

Knowledge

• Person centred care
• Evidenced based knowledge of best practice in caring for patients in the designated field.
• Legal frameworks including Mental Health legislation
• Care Programme Approach
• Knowledge of Multi-Disciplinary Working
• Understanding of Recovery principles in Mental Health
• Knowledge of Crisis interventions
• Roster management experience and knowledge

Skills and Abilities

• Compassionate in meeting the needs of vulnerable people and their families and carers.
• Able to work flexibly and co-operatively as part of a team.
• Committed to continual quality and service improvement.
• Self-awareness and committed to continual personal development.
• Excellent communication skills including the ability to engage with clients experiencing a wide range of mental health problems.
• Ability to communicate with a wide range of professionals from various settings.
• Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
• Ability to assess risk.
• Have an awareness and ability to maintain personal boundaries.
• Basic computer skills.
• Effective verbal and written communication skills.
• Time management and ability to prioritise effectively.
• Competency in record keeping (within agreed timescales).
• Able to prioritise work to reflect changing needs.
• Able to work without direct supervision.
• Ability to work flexibly.
• Ability to work to deadlines.

Experience

• Previous experience of working with people with mental ill health or learning disabilities.
• Previous experience as a Band 3 HCA or equivalent in a care environment.
• Experience of working in a Multi-Disciplinary environment.
• Experience of staff management
• Experience of Governance
• Experience of overseeing HR processes
• Experience of delivering staff supervision