Crisis and Resilience Programme Manager

Derby City Council; East Midlands; On-site; GBP 48,000 - 51,000; Full time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit

Job summary

Derby City Council is seeking a Crisis and Resilience Programme Manager to lead the day‑to‑day management of the Crisis and Resilience Fund, using data and insight to target support for residents in financial hardship. You will work across services and with partners to strengthen financial inclusion and community resilience in Derby.

You will guide a frontline team, shape a developing programme, and report on governance, performance and value for money, turning evidence into practical service

Qualifications

• Experience in programme or project management.
• Recognised project or programme management qualification, or substantial equivalent.
• Governance, performance, risk management and assurance experience.
• Strong analytical skills to interpret complex data and turn it into recommendations.
• Experience with budgets or externally funded programmes and funding compliance.
• Ability to build relationships across organisations and influence partners.
• Experience of leading or managing people.
• Strong communication skills.
• Understanding of financial hardship and financial inclusion.

Responsibilities

• Lead day-to-day management of the Crisis and Resilience Fund programme with governance and financial control.
• Use data and community insight to identify emerging hardship and target support.
• Develop and lead frontline Customer Service Officers handling enquiries.
• Monitor funding, expenditure, outcomes and risks with clear analysis and recommendations.
• Build strong relationships with voluntary, community and statutory organisations.
• Monitor commissioned activity and demonstrate impact and value for money.
• Turn frontline insights into practical service and programme improvements.
• Coordinate reporting, evaluation and assurance with required evidence.

Skills

Programme management

Leadership

Governance

Performance monitoring

Data analysis

Budgeting

Communication

Partnerships

Public policy

Financial inclusion

Education

PM qualification or equivalent

Job description

Salary: £47,665 - £50,908 a year

Location: Council House

Hours: 37 hours per week

Working Pattern: Monday to Friday, 9am to 5pm

Contract Type: Permanent

Closing Date: 1st November 2026

The Opportunity

If you want to use your programme management skills to make a real difference to people and communities, this is an opportunity to play a key role in Derby's approach to financial inclusion and resilience.

As the Crisis and Resilience Programme Manager, you'll help turn funding, data and insight into effective support for residents experiencing financial hardship. You'll work across services and with partners to understand where the greatest need is, what is working and where we can do better.

You’ll have the opportunity to shape a developing programme, lead a frontline team and build strong relationships with voluntary, community and statutory partners. As the Crisis and Resilience Programme Manager, you'll help us move beyond responding to immediate financial crisis towards earlier intervention and stronger, longer‑term financial resilience for Derby residents.

What you'll be doing

As the Crisis and Resilience Programme Manager, you will:

• Lead the day-to-day management of Derby's Crisis and Resilience Fund programme, ensuring effective governance, performance, financial control and compliance.
• Use data, performance information and community insight to identify emerging financial hardship and help target support where it can have the greatest impact.
• Lead and develop the Customer Service Officers handling frontline Crisis and Resilience Fund enquiries and Local Assistance applications, ensuring residents receive a consistent, accessible and customer‑focused service.
• Monitor funding, expenditure, programme outcomes and risks, providing clear analysis and recommendations to senior managers and programme boards.
• Build strong relationships with voluntary, community, faith and statutory organisations, working collaboratively to improve financial inclusion and community resilience across Derby.
• Monitor commissioned and grant‑funded activity, working with partners to improve performance and demonstrate the difference their work is making.
• Use insight from frontline services and residents to identify gaps, barriers and emerging needs and turn that evidence into practical service and programme improvements.
• Coordinate programme reporting, evaluation and assurance, maintaining the evidence needed to demonstrate impact, compliance and value for money.

About you

You’ll bring strong programme or project management experience and the ability to turn complex information into practical action. You’ll be equally comfortable working with data and budgets, building relationships with partners and leading and developing a frontline team.

You’ll be able to move confidently between strategic programme activity and operational delivery, using evidence and insight to improve how support is designed and delivered.

To succeed in this role, you’ll need:

• Evidenced experience in programme or project management, public policy, welfare, financial inclusion, community development or a related field.
• A recognised project or programme management qualification, or substantial equivalent experience of managing complex programmes.
• Strong programme or project management experience, including governance, performance, risk, monitoring and assurance.
• Strong analytical skills, with the ability to interpret complex financial, performance and other data and turn it into clear recommendations.
• Experience of financial monitoring, budgets or externally funded programmes and an understanding of funding compliance and accountability.
• The ability to build effective relationships across different organisations and to influence, challenge and support partners constructively.
• Experience of leading or managing people, with the ability to set clear expectations, manage performance and support development.
• Strong communication skills, with the ability to explain complex information clearly to different audiences.
• Good understanding of financial hardship, vulnerability and financial inclusion and a commitment to improving outcomes for residents and communities.

Who We Are

At Derby City Council, we’re proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we’re Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you’ll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby’s future.

Why join Derby City Council?

At Derby City Council, you’ll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you’ll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) - a secure, defined benefit pension with life cover
• Team Derby Rewards - discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme - a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years’ service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you’re at in your career, you’ll be joining an inclusive organisation where you’ll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.