Crew Operations Manager (12-Month Fixed-Term Contract)

Fred. Olsen Cruise Lines; Ipswich; Ibrido; GBP 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

AXA Health

Life Assurance

Enhanced maternity/paternity pay

Discounted holidays and cruises

Boost Benefits scheme

Descrizione del lavoro

Fred. Olsen Cruise Lines is seeking a Crew Operations Manager for a 12-month fixed-term contract at our Ipswich Head Office. The role will manage the crew operations function, including crew rotation, recruitment, and training, with a hybrid working pattern and a 35-hour week.

The successful candidate will lead the Crewing team, oversee scheduling, travel arrangements, and onboarding, ensuring compliance with regulatory standards and delivering high-quality crew support.

Competenze

• Experience in crew management or crewing operations.
• Maritime or cruise industry experience preferred.
• Experience with crew scheduling and travel arrangements.
• Strong regulatory/compliance knowledge.
• Excellent stakeholder management and communication.
• Strong analytical and detail-oriented.
• Ability to visit vessels regularly.

Mansioni

• Lead day-to-day crew management to ensure vessels are properly manned.
• Oversee rotation planning, mobilisation, and travel arrangements.
• Monitor staffing levels and address resourcing challenges.
• Manage recruitment across departments and onboarding.
• Liaise between shipboard teams, shore-based departments, and partners.
• Support crew performance, promotions, payroll updates.
• Ensure compliance with MLC 2006 and company policies.
• Monitor budgets and drive cost efficiencies.
• Develop Crewing Officers and Crewing Coordinator.

Conoscenze

Crew management

Crewing operations

Workforce planning

Stakeholder management

Compliance

Analytical skills

People skills

Descrizione del lavoro

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

We are pleased to be strengthening our Crew Management team with a Crew Operations Manager on a 12-month fixed-term contract in our Ipswich Head Office. Working on a hybrid basis, this role is responsible for the crew operations function, including all crew rotation planning, training provision, recruitment and promotion, whether directly or through our crewing partners.

Key Duties & Responsibilities:

• Lead the day-to-day delivery of the Crew Management function, ensuring vessels are appropriately manned and crew operations run efficiently.
• Oversee crew rotation planning, mobilisation activities and travel arrangements to ensure seamless crew movements and operational continuity.
• Monitor manning levels, identify potential resourcing challenges and work proactively with operational stakeholders to maintain safe and effective staffing levels.
• Manage recruitment activities across assigned departments, ensuring effective attraction, selection and onboarding of high-quality crew members.
• Act as the key point of contact between shipboard teams, shore-based departments and recruitment partners, ensuring crew-related issues are resolved effectively and professionally.
• Support the management of crew performance, promotions, position changes, employee relations matters and payroll-related updates.
• Provide guidance and support to the Crewing team on employment matters, crew welfare issues, disciplinary and grievance cases, medical repatriations and compassionate leave.
• Ensure compliance with MLC 2006 regulations, company policies and crew management procedures, maintaining accurate records and supporting continuous improvement initiatives.
• Monitor crew budgets and identify opportunities to improve efficiencies and control costs.
• Lead and develop the Crewing Officers and Crewing Coordinator, ensuring high levels of accuracy, service delivery and attention to detail across the team.

Skills & Experience Required:

• Previous experience in crew management, crewing operations, workforce planning, or a similar role within the maritime, cruise, aviation, rail, or other rota-based operational environment.
• Maritime or cruise industry experience is preferred. However, applications from candidates with relevant workforce planning and crew scheduling experience in aviation, rail or similar operational sectors are welcomed.
• Proven experience managing crew schedules, rotations, travel arrangements, visa requirements and workforce planning activities.
• Strong understanding of compliance processes and the ability to work accurately in a highly regulated environment.
• Excellent stakeholder management and communication skills, with the ability to build effective relationships between operational teams, employees and external partners.
• Strong analytical skills with exceptional attention to detail and problem-solving capabilities.
• Experience handling complex employee or crew-related issues in a professional and timely manner.
• Demonstrable people-focused approach, with empathy, good judgement and a commitment to delivering a positive employee experience.
• Able to visit vessels frequently where possible.

Working on a hybrid basis, this is a 12-month fixed-term role, working full-time, 35 hours per week, Monday to Friday.

Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme. Attached to this advert you will find a full job profile and details of our Company benefits on offer.

Our Values:

• We are one team - Working together, supporting each other and recognizing that every role plays a part.
• We are ambitious - Always looking for opportunities to improve and deliver more for our guests, colleagues and business.
• We are curious - Asking questions, seeking new ideas and learning from the world around us.
• We are real - Bringing our authentic selves to work and creating genuine connections.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.