Crew Manager

Itchyfeet Recruitment Agency; Isle of Man; On-site; GBP 42,000 - 54,000; Full time

Job summary

Itchyfeet Recruitment Agency is seeking a dynamic Crew Manager to join our client on the Isle of Man. You will oversee all crew management activities for designated clients, ensuring compliance with Crewing, Management, and Seafarer Employment Agreements, and supervise monthly payroll.

You will handle complaints and disputes involving seafarers, stay current with international and national maritime regulations, and collaborate with internal teams to improve service delivery in a fast-paced,

Qualifications

• Strong knowledge of international and national maritime regulations.
• Experience in HR and employment with leadership responsibilities.
• Detail-oriented with systematic work approach.
• Proactive and able to manage multiple priorities.

Responsibilities

• Oversee the preparation of Crewing, Management, and Seafarer Employment Agreements.
• Supervise monthly payroll processes to ensure timely payments.
• Handle complaints and resolve disputes involving seafarers.
• Provide exceptional service to external clients and internal teams.
• Maintain up-to-date knowledge of maritime regulations.
• Collaborate with team to enhance service delivery.
• Develop and maintain communication with stakeholders.

Skills

Crew management

Payroll processing

Regulatory compliance

Leadership

Stakeholder communication

Job description

Our client is seeking a dynamic and self-motivated Crew Manager to join their team in the Isle of Man. This role is pivotal in overseeing all aspects of crew management for designated clients, underlining a commitment to delivering exceptional service to both external clients and internal teams. The Crew Manager will be responsible for ensuring compliance with crew management procedures, which include the preparation of Crewing, Management, and Seafarer Employment Agreements, as well as supervising monthly payroll activities. The successful candidate will be tasked with handling complaints and resolving seafarer disputes, leveraging their knowledge of international and national maritime regulations. This opportunity is perfect for someone who thrives in a fast-paced environment and is keen to make a significant impact within a growing business.

JOB DUTIES:

• Oversee the preparation of Crewing, Management, and Seafarer Employment Agreements.
• Supervise monthly payroll processes to ensure timely and accurate payments.
• Handle complaints and resolve disputes involving seafarers effectively.
• Provide exceptional service to external clients and internal customers consistently.
• Maintain an up-to-date understanding of relevant international and national maritime regulations.
• Implement a systematic approach to crew management, ensuring adherence to policies and procedures.
• Collaborate with team members to enhance service delivery and operational efficiency.
• Develop and maintain strong communication channels with all stakeholders.

JOB REQUIREMENTS:

• Possess extensive theoretical and practical knowledge of international and national maritime regulations.
• Previous experience in HR and employment, coupled with management and leadership skills, is highly desirable.
• Demonstrate strong attention to detail and a systematic work approach.
• Be proactive and self-motivated with the ability to manage multiple priorities effectively.

WHAT YOU’LL LOVE:

This role offers a competitive salary and benefits package, tailored to the right candidate based on their relevant experience and qualifications. You will have the opportunity to work in a dynamic environment that values professional growth and development within the crew management sector.