Crematorium Operations Team Leader

Borough Council of Kings Lynn and West Norfolk; Bawsey; On-site; GBP 28,000 - 34,000; Full time

Job summary

Borough Council of Kings Lynn and West Norfolk is recruiting a Crematorium Operations Team Leader to oversee technical and regulatory aspects of crematorium services at Mintlyn, King’s Lynn. You will lead a team, ensure safe operation of cremators and filtration systems, and maintain high standards of service for bereaved families.

You will manage compliance records, support duty management, and train staff, while communicating with visitors and stakeholders in a compassionate manner.

Qualifications

• Must have a nationally recognised cremator training scheme (FBCA/ICCM) or be prepared to obtain within 6 months.
• Minimum of 3 GCSEs grade 5-9 including English and Maths.
• Demonstrable ICT knowledge, including Microsoft Office (Outlook/Word/Excel).
• Experience of operating cremators and the related filtration plant; supervisory experience.

Responsibilities

• Lead and supervise Crematorium Attendants, coordinating cover and training.
• Oversee maintenance, compliance records and regulatory data.
• Ensure cremations meet the Code of Cremation Practice and current guidance.
• Support duty management, chapel work and engage with visitors during tours/open days.

Skills

Supervisory experience

Communication skills

MS Office / ICT skills

Cremator operation

Regulatory compliance

Education

GCSEs (including English & Maths)

Tools

FBCA / ICCM cremator certification

Job description

Company: Borough Council of Kings Lynn and West Norfolk

Starting salary between £28,329 and £33,510 per annum

Full time, 37 hours pw. On a rota which includes some Saturdays and public holidays

Based at Mintlyn Crematorium, King’s Lynn

Would you like to use your technical expertise and leadership skills in a role where dignity, care and high standards matter? As Crematorium Operations Team Leader, you will help deliver a safe, compliant and compassionate service for bereaved families and the wider community.

Combining technical oversight, regulatory compliance and day-to-day leadership, you will be the first point of contact for technical and regulatory matters and ensure cremations meet the Code of Cremation Practice, Environmental Permit, current guidance and legislation. You will oversee maintenance, compliance records, regulatory data and the preparation of cremated remains.

You will lead and support a team of Crematorium Attendants, from trainee to experienced operators, arrange cover as needed and train colleagues in the safe use of cremation equipment. You will also contribute across the service through chapel work, duty management and sharing information with visitors at tours and open days.

You will hold an FBCA or ICCM cremator training certificate, or be willing to achieve this within six months, and have at least three GCSEs at grades 5–9 or equivalent, including English and Maths. You will bring Microsoft Office skills, experience of cremators and filtration plant, supervisory experience, and the ability to communicate sensitively, work on your own initiative and lead supportively.

Closing Date: 10 November 2026

Crematorium Operations Team Leader

Company: Borough Council of Kings Lynn and West Norfolk

Hours: Full-time

Location: PE32 1HB

Working pattern: On-site

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 10 Nov 2026

Essential requirements

• KnowledgeEssential - Must have a nationally recognised cremator training scheme certificate. (FBCA / ICCM), or be prepared to train and obtain the qualification within 6 months.
• Minimum of 3 GCSE’s Grade 5-9 or equivalent, including English and Maths.
• Demonstratable working knowledge of ICT systems, including Microsoft Office products such as Outlook, Word and Excel.
• SkillsEssential - Ability to communicate effectively in a sensitive, compassionate and confidential manner orally and in writing to a wide audience.
• Proven experience of operation and the management system of the cremators/filtration plant, to include all ancillary equipment relating to the smooth running of the service.
• Ability to manage staff effectively – evidence of supervisory experience.

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