Crematorium Assistant (Level 1)

Life Services Group; England; Remote; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Time off up to 25 days

Annual bonus £300–£500

4% matched pension

Life assurance 2x salary

MyStaffShop discounts

EAP & counselling

On-site parking

Job summary

CMG, part of Life Services Group, seeks a Crematorium Assistant at Counties Crematorium. The role covers crematorium operations, from chapel services to grounds upkeep and administration. You will support families with care and compassion in a multi-skilled environment.

The position is a 12-month fixed-term contract (40 hours/week) with benefits and opportunities for training. Strong empathy and customer-service experience are preferred.

Qualifications

• Strong interpersonal skills with families.
• Empathy when supporting grieving families.
• Comfortable performing manual tasks including grounds maintenance.
• Experience in customer-facing roles is preferred.

Responsibilities

• Support chapel services: seating, A/V setup, greeting families.
• Assist with witness interments or ashes scatterings with sensitivity.
• Maintain crematorium grounds and memorial areas.
• Handle memorial enquiries with compassionate guidance.
• Manage service bookings, maintain records, and invoicing.
• Respond to calls and emails professionally.
• Adhere to health and safety regulations and PPE usage.

Skills

Interpersonal skills

Empathy

Manual tasks

Basic IT systems

Customer-facing experience

Tools

Basic IT systems

Job description

Position: Crematorium Assistant
Location: The Counties Crematorium
Job Type: 12 Months Fixed Term Contract - 40 Hours Per Week
Salary: £27,289.60 per annum

Are you compassionate, detail-oriented, and passionate about supporting families during difficult times? We are seeking a Crematorium Assistant to join our team at Counties Crematorium. This versatile role covers all aspects of crematorium operations, from supporting chapel services to maintaining grounds and handling administrative duties.

Why This Role Matters

At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant – Level 1, you will play a crucial role in ensuring that our services run smoothly, our grounds remain beautifully maintained, and our clients are treated with care and compassion.

The Role

As a Crematorium Assistant, you will provide multi-skilled support across the crematorium, ensuring that services are conducted professionally, grounds are well-presented, and administrative tasks are efficiently managed.

Key Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

About You

We’re looking for someone who:

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier – Free on-site parking available at most of our locations.

What Sets Us Apart

• Meaningful purpose – Supporting families through the hardest moments of their lives.
• Grow with us – More career paths and leadership opportunities as our group grows.
• Shape the future – Help us become the UK's number one end-of-life provider and see the difference it makes.

Why CMG

CMG cares for 45 crematoria and 12 cemetery sites across the UK, serving communities for over 150 years. Our work is about looking after places that matter to families and communities for generations. As part of Life Services Group, CMG shares the same three commitments as every one of our brands: meaningful purpose, helping families remember the people they love; grow with us, through training, support and pride in specialist work; and shape the future, by making crematoria and cemetery care more modern, sustainable and human.

CMG is part of Life Services Group; alongside Dignity Funeral Directors, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we are building a group that can support families across more of the end‑of‑life journey, while each brand keeps the name, identity and specialist focus people already know. For CMG, that means more investment in modern facilities, better tools and stronger support for local teams, so colleagues can grow with us and continue caring for the places families trust.

You’ll be part of a close‑knit local team who look after each other, the families we serve and the places in our care. No two days are the same, and the work you do is noticed, valued and part of shaping a better experience for communities for generations to come.

If you want meaningful work, the chance to grow with us and a role where you can help shape the future of crematoria and cemetery care, find your Life’s work.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.