Credit Controller - Temp To Perm

Quality Personnel; Wolverton; Hybrid; GBP 2,066,000 - 2,480,000; Full time

Job summary

Quality Personnel in Milton Keynes is seeking an experienced Credit Controller for a temp-to-perm opportunity. The role focuses on managing an assigned portfolio, reducing aged debt, and negotiating payments with customers.

Initially office-based, the position becomes hybrid once permanent, with 4 days in the office and 1 day from home. The ideal candidate will have 1+ year in credit control or accounts receivable, strong Excel/Word skills, and a proactive, customer-focused approach to debt

Qualifications

• At least 1 year's experience in Credit Control, Accounts Receivable or a similar finance role.
• Good working knowledge of Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Good problem-solving skills.
• The ability to negotiate confidently and professionally with customers.
• A proactive approach to managing outstanding debt.
• The ability to prioritise effectively and adapt to changing workloads.
• A professional and customer-focused approach.

Responsibilities

• Proactively managing aged debt and reducing outstanding balances.
• Contacting customers by telephone, email and letter to negotiate payment of overdue invoices.
• Negotiating payment plans and agreeing appropriate repayment arrangements where required.
• Reconciling customer accounts to establish accurate debt positions.
• Placing accounts on hold when agreed credit limits are exceeded.
• Identifying and allocating customer payments accurately and within agreed timescales.
• Responding promptly and professionally to customer account queries.
• Investigating invoice discrepancies and ensuring required corrections are communicated to the relevant teams
• Conducting credit reviews and recommending appropriate credit limits for new and existing customers.
• Providing advice to Customer Service and Order Processing teams regarding customers with low credit limits or previous bad debt.
• Communicating information regarding bad debtors to relevant clients and representatives and working collaboratively on repayment plans.
• Ensuring credit memos are processed accurately and within company guidelines.
• Managing cash allocation and lockbox activities.
• Reviewing accounts on hold daily and releasing accounts where appropriate.
• Setting up new customer accounts and ensuring all information is accurate and complete.
• Providing cover for colleagues when required.
• Supporting ad-hoc finance projects and other duties as directed by the Financial Controller.

Skills

Excel

Word

Verbal communication

Written communication

Negotiation

Attention to detail

Problem-solving

Prioritisation

Proactive

Education

GCSE Maths and English

Tools

Microsoft Excel

Microsoft Word

Job description

Full job description

Milton Keynes | Temp to Perm | £15.38 - £17.95 per hour

Are you an experienced Credit Controller looking for your next opportunity with a company where you can develop your skills and build a long-term career?

We are currently recruiting for a Credit Controller to join a well-established business in Milton Keynes on a temp-to-perm basis.

This is an excellent opportunity for someone with a background in credit control or accounts receivable who enjoys building customer relationships, resolving queries and taking ownership of their accounts.

The opportunity

£16.00-£20.00 per hour, depending on skills and experience

Temp-to-perm opportunity

Office-based while temporary

Once permanent, hybrid working: 4 days in the office and 1 day working from home

Milton Keynes location

Opportunity to develop your credit control and wider finance skill set

Supportive finance team and a business offering long-term career potential

About the role

Working closely with the Financial Controller, you will be responsible for managing an assigned portfolio of accounts and ensuring outstanding debt is effectively controlled and collected.

• Proactively managing aged debt and reducing outstanding balances.
• Contacting customers by telephone, email and letter to negotiate payment of overdue invoices.
• Negotiating payment plans and agreeing appropriate repayment arrangements where required.
• Reconciling customer accounts to establish accurate debt positions.
• Placing accounts on hold when agreed credit limits are exceeded.
• Identifying and allocating customer payments accurately and within agreed timescales.
• Responding promptly and professionally to customer account queries.
• Investigating invoice discrepancies and ensuring required corrections are communicated to the relevant teams
• Conducting credit reviews and recommending appropriate credit limits for new and existing customers.
• Providing advice to Customer Service and Order Processing teams regarding customers with low credit limits or previous bad debt.
• Communicating information regarding bad debtors to relevant clients and representatives and working collaboratively on repayment plans.
• Ensuring credit memos are processed accurately and within company guidelines.
• Managing cash allocation and lockbox activities.
• Reviewing accounts on hold daily and releasing accounts where appropriate.
• Setting up new customer accounts and ensuring all information is accurate and complete.
• Providing cover for colleagues when required.
• Supporting ad-hoc finance projects and other duties as directed by the Financial Controller.

About you

We are looking for someone who has:

• At least 1 year's experience in Credit Control, Accounts Receivable or a similar finance role.
• Good working knowledge of Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Good problem-solving skills.
• The ability to negotiate confidently and professionally with customers.
• A proactive approach to managing outstanding debt.
• The ability to prioritise effectively and adapt to changing workloads.
• A professional and customer-focused approach.
• GCSEs including Maths and English (Grade C/4 or above) are desirable.

Why apply?

This is more than just a temporary Credit Control position. For the right candidate, it offers a genuine opportunity to secure a permanent position, develop your finance career and become part of an established business.

If you're an enthusiastic Credit Controller who enjoys taking ownership of your workload and is looking for a role with long-term potential, we'd love to hear from you.