Credit Controller - Proactive Collections & KPI Focus

CDM Recruitment; Billingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pay review

Company pension

Scrap bonus

Christmas bonus

Social events

Weekly pay

Monthly pay

Job summary

CDM Recruitment is seeking a Credit Controller to join a busy accounts receivable team in Middlesbrough. You will manage a portfolio of customer accounts, chase overdue payments, and maintain accurate ledger records while delivering professional service to customers.

The role requires solid credit control or AR experience, strong organisational skills, and the ability to negotiate payment terms. You will work in a forward-thinking office environment with clear KPIs and regular pay reviews.

Qualifications

• Previous credit control or accounts receivable experience.
• Strong customer service and telephone communication skills.
• Confident negotiation skills and ability to influence customers professionally.
• Highly organised with ability to prioritise in a busy environment.
• Ability to work to deadlines with accuracy.
• Good MS Office skills including Word, Excel and Outlook; Dynamics experience would be advantageous.

Responsibilities

• Manage a portfolio of customer accounts and proactively chase overdue payments.
• Secure immediate payment, agreed payment dates or valid reasons for non-payment.
• Monitor payment promises and follow up when commitments are not met.
• Maintain clear and accurate records of customer conversations, correspondence, promises and outcomes.
• Record disputes and pass for investigation and resolution, escalating where appropriate.
• Support the preparation and issue of formal payment correspondence, including 7-day letters.
• Resolve unallocated receipts and obtain remittance information from customers.
• Work with internal teams and customers to remove barriers to payment and resolve complex billing requirements.
• Identify changes in customer behaviour or potential credit-risk issues.
• Work towards KPIs while maintaining accuracy and account integrity.

Skills

Credit control

Accounts receivable

Customer service

Negotiation

Organisation

Tools

Microsoft Office

Dynamics

Job description

CDM Recruitment is seeking a Credit Controller to join a busy accounts receivable team in Middlesbrough. You will manage a portfolio of customer accounts, chase overdue payments, and maintain accurate ledger records while delivering professional service to customers.

The role requires solid credit control or AR experience, strong organisational skills, and the ability to negotiate payment terms. You will work in a forward-thinking office environment with clear KPIs and regular pay reviews.