Credit Controller

Nineteen Group; Wimbledon; On-site; GBP 32,000 - 42,000; Full time

Job summary

Nineteen Group in Wimbledon is seeking an experienced Credit Controller to manage cash collections across events and revenue streams, with a strong focus on telephone-based collections and reducing aged debt. You will maintain your own ledger, build relationships with customers, and support cash collection targets.

Adept at Excel, and familiar with ERP systems such as Microsoft Dynamics or Sage Intacct, you will produce weekly debtor reports and collaborate with Sales, Operations and Finance

Qualifications

• 3+ years’ experience in Credit Control and Accounts Receivable, with proven debt collection success.
• Strong experience managing aged debt and recovering overdue balances.
• Experience in fast-paced SME or growth business environments.
• Confident telephone-based collections experience is essential.
• Experience using ERP systems such as Microsoft Dynamics or Sage Intacct.
• Excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Full ownership of accounts receivable and credit control across events and revenue streams.
• Proactively collect outstanding invoices by telephone and email, focusing on overdue and aged debt.
• Dispatch statements and dunning letters in line with company procedures.
• Take customer payments via online payment portals.
• Produce and analyse aged debt reports, identifying risks and recommending actions.
• Drive improvements in collections performance, reducing Days Sales Outstanding (DSO) and minimising bad debt.
• Work closely with Sales, Operations, and Finance teams to resolve invoice queries and remove barriers to payment.

Skills

Telephone-based collections

Debt collection

Negotiation

Stakeholder management

Excel proficiency

Tools

Microsoft Dynamics

Sage Intacct

Job description

We are recruiting an experienced Credit Controller who will be responsible for managing cash collections across multiple events and revenue streams, ensuring outstanding invoices are collected in a timely manner. This is a proactive role with a strong focus on telephone-based collections, particularly recovering overdue and aged debt relating to our trade show stands and digital products. You will be responsible for managing your own ledger, building relationships with customers, supporting cash collection targets, and driving reductions in aged debt. The role will also involve maintaining accurate debtor records and producing weekly debtor reports. A strong level of Excel is essential.

Responsibilities

Credit Control & Debt Collection

• Full ownership of accounts receivable and credit control activities across multiple events and revenue streams.
• Proactively collect outstanding invoices via telephone and email, with a particular focus on overdue and aged debt.
• Dispatch statements and dunning letters in line with company procedures.
• Take customer payments via online payment portals.

Customer Relationship Management

• Build strong relationships with customers to ensure timely payment and minimise future debt exposure.

Reporting & Analysis

• Produce and analyse aged debt reports, identifying risks and recommending appropriate actions.

Process Improvement & Performance

• Drive improvements in collections performance, reducing Days Sales Outstanding (DSO) and minimising bad debt.

Cross-Functional Collaboration

• Work closely with Sales, Operations, and Finance teams to resolve invoice queries and remove barriers to payment.

Qualifications

• 3+ years’ experience in Credit Control and Accounts Receivable, with demonstrable success in debt collection.
• Strong experience managing aged debt and recovering overdue balances.
• Experience working within a fast-paced SME or growth business environment.
• Confident telephone-based collections experience is essential.
• Experience using Microsoft Dynamics, Sage Intacct, or similar ERP systems.
• Excellent communication, negotiation, and stakeholder management skills.