Credit Controller - Part Time

My Key Recruitment; West Midlands; On-site; GBP 18,000 - 24,000; Part time

Job summary

My Key Recruitment is partnering with a growing business in Edgbaston to recruit a part-time Credit Controller to join their team in a fully office-based role in Birmingham. You will manage your own portfolio of accounts, chase overdue payments and work towards monthly collection targets with professional communication.

You'll handle payment arrangements, maintain accurate records in the CRM, and build relationships with customers to achieve results while upholding high service standards.

Qualifications

• Experience in credit control, accounts receivable or debt collection.
• Confident communicating with customers about overdue payments.
• Strong organisational skills with attention to detail.

Responsibilities

• Own a portfolio of accounts from instruction to resolution.
• Contact customers about overdue balances by phone, email and SMS.
• Negotiate repayment arrangements where appropriate.
• Maintain accurate records in the CRM system.
• Support monthly collection and recovery targets.

Skills

Credit control

Accounts receivable

Collections

Negotiation

Communication

Organised

Self-motivated

Tools

HubSpot

CRM systems

Job description

Credit Controller – Part Time

Location: Birmingham

Working Arrangement: Fully Office Based

Job Type: Part Time Permanent

Commission: Performance–related commission available

The Opportunity

My Key Recruitment is working with a growing and commercially focused business in Edgbaston to recruit an experienced Credit Controller to join their team on a permanent, part–time basis.

This is a hands–on role for someone who enjoys taking ownership of their workload, is confident speaking with customers regarding outstanding payments and knows how to achieve results while maintaining positive and professional relationships.

You'll manage your own portfolio of accounts and cases, ensuring outstanding balances are followed up consistently, payment arrangements are managed effectively and accurate records are maintained throughout. If you have experience within credit control, accounts receivable, collections or debt management and you're looking for a role where your performance can directly increase your earnings, we'd love to hear from you.

What You'll Be Doing

• Taking ownership of outstanding accounts from initial instruction through to resolution
• Proactively contacting customers regarding overdue balances
• Following up outstanding payments via telephone, email and SMS
• Preparing and issuing payment and credit control correspondence
• Negotiating realistic repayment arrangements where appropriate
• Liaising with clients regarding proposed payment plans and account progression
• Monitoring agreed payment arrangements and following up missed payments
• Maintaining accurate and detailed records within the CRM system
• Ensuring accounts are progressed consistently and effectively
• Identifying potential issues or disputes that may delay payment
• Working towards monthly collection and recovery targets
• Supporting improvements to internal credit control processes as the business grows

What We're Looking For

We're looking for someone with previous experience in credit control, accounts receivable, collections or a similar finance–focused role.

• Confident chasing outstanding payments by telephone and email
• Comfortable discussing overdue accounts and payment arrangements
• A strong communicator and negotiator
• Professional when dealing with challenging conversations
• Highly organised and able to manage multiple accounts
• Confident using CRM or finance systems – HubSpot experience would be advantageous
• Accurate with strong attention to detail
• Self–motivated and comfortable managing your own workload
• Commercially minded and focused on achieving results
• Resilient, proactive and accountable

Why Consider This Role?

This is a great opportunity for an experienced Credit Controller who wants more ownership than a traditional transactional credit control position.

You'll be trusted to manage your own workload, build relationships, negotiate payment solutions and directly contribute to the financial performance of a growing business. There is also scope for the position to develop as the company continues to expand.