Credit Controller - Own Your Ledger & Build Relationships

Lords Group Trading; Northampton; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lords Group Trading in Northampton is seeking an experienced Credit Controller to own your ledger and build strong relationships with customers, branches and sales teams while managing the full credit journey from account opening through ongoing trading.

In a fast-paced environment you will support cash flow, resolve customer queries and ensure seamless cover during holidays, contributing to a collaborative team that values accuracy and timely collections.

Qualifications

• 3 years' experience in a Credit Control role.
• Hands-on approach and willingness to roll up your sleeves.
• Strong stakeholder management and relationship-building.
• Experience managing a varied workload within a fast-paced environment.
• Excellent communication and decision-making skills.
• Strong commercial awareness and attention to detail.
• Experience in merchanting or construction is an advantage.

Responsibilities

• Managing your own customer ledger to ensure collection objectives are achieved.
• Building and maintaining strong relationships with customers, branches and sales teams.
• Opening new customer accounts and supporting customers throughout the trading relationship.
• Monitoring customer accounts and collecting outstanding debts via telephone, email and written communication.
• Dealing with customer queries and seeing them through to resolution.
• Liaising with internal teams to ensure issues are resolved promptly.
• Preparing reports to highlight issues such as overtrading and accounts at risk.
• Escalating issues to the Divisional Credit Manager where appropriate.
• Acting as the local point of contact for all matters relating to collections and credit management.
• Supporting the wider team and carrying out other duties as required.

Skills

Credit control

Stakeholder management

Communication

Job description

Lords Group Trading in Northampton is seeking an experienced Credit Controller to own your ledger and build strong relationships with customers, branches and sales teams while managing the full credit journey from account opening through ongoing trading.

In a fast-paced environment you will support cash flow, resolve customer queries and ensure seamless cover during holidays, contributing to a collaborative team that values accuracy and timely collections.