Credit Controller – Maternity Cover (Charity)

Sja's West; Sheffield; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Cycle to work

Health & wellbeing portal

Discounts (NHS/Blue Light etc)

Job summary

St John Ambulance is seeking a Credit Controller on a fixed-term maternity cover until December 2026. You will manage a portfolio of customer accounts, ensuring timely debt collection while delivering high-quality customer service. You will resolve payment queries, investigate discrepancies and support cash flow across the country.

You will work with internal teams to maintain accurate records, process payments, and uphold GDPR and confidentiality standards in a collaborative Credit Control team.

Qualifications

• GCSEs (or equivalent) including Maths and English with finance experience.
• Experience in Accounts Receivable or credit control in a finance environment.
• Ability to manage large finance data sets and high-volume transactions.
• Strong knowledge of finance systems and MS Office.

Responsibilities

• Manage a portfolio of customer accounts and collect debts promptly.
• Investigate payment queries, disputed invoices and account discrepancies.
• Process and allocate payments, manage refunds and credit holds.
• Respond to queries within service levels and support cash reconciliation.
• Collaborate with teams to improve credit control processes.

Skills

Stakeholder management

Organisational skills

Attention to detail

Prioritisation under pressure

Team player

Education

GCSEs including Maths & English

Tools

SUN

Microsoft Dynamics

Microsoft Office

Job description

St John Ambulance is seeking a Credit Controller on a fixed-term maternity cover until December 2026. You will manage a portfolio of customer accounts, ensuring timely debt collection while delivering high-quality customer service. You will resolve payment queries, investigate discrepancies and support cash flow across the country.

You will work with internal teams to maintain accurate records, process payments, and uphold GDPR and confidentiality standards in a collaborative Credit Control team.