Credit Controller (Maternity Cover)

CYGNET; West Malling; Híbrido; GBP 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Career progression

Pension scheme

Cycle to work scheme

Employee discounts

Enhanced DBS check

Descripción de la vacante

Cygnet Health Care is hiring a Credit Controller to join our Head Office Finance team based in Kingshill. This 12 months’ FTC covers Maternity Leave and focuses on high-volume invoicing and timely revenue collection across the FT ledger.

You will chase debts by email, resolve complex queries, raise credit notes, and support monthly cash targets. The role demands attention to detail, strong Excel skills, and the ability to build relationships with customers in a busy environment.

Formación

• 2–3 years’ experience in credit control is desirable.
• Experience with accounts receivable procedures is beneficial.
• Comfortable handling large data sets and Excel spreadsheets.

Responsabilidades

• Chase debt by email and phone, ensuring invoices are paid per terms.
• Minimise overdue debt with clear notes and next steps.
• Handle complex queries and follow escalation processes.

Conocimientos

Credit control

Accounts receivable

Data handling

Attention to detail

Herramientas

Excel

Descripción del empleo

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.Cygnet Health Care is one of the UK’s largest independent providers of mental health care. Cygnet is looking to appoint a Credit Controller to join our growing Head Office Finance team based in Kingshill office.Please note this is a 12 months’ FTC covering Maternity Leave.Purpose of the role:This is a role within the Healthcare Credit Control team as a Credit Controller working on the FT ledger. This role ensures all revenue is collected in a timely fashion on a high volume/high value ledger and dealing with the associated queries that come up.Responsibilities will include but are not limited to:Chasing debt by email and sometimes phone. You will have a set of accounts to chase, and ensure all invoices are chased and paid in accordance with our payment terms.Ensuring overdue debt is kept to a minimum with clear status notes and plan on next steps.Dealing with a high level of complex queries and following the query resolution and escalation process.Raising credit requests in line with the credit note policy in a timely manner.To identify any potential delays or high-risk issues on an account and discussing this with the Senior or Credit Control Manager.To attend weekly 1:1’s with the team manager to go through a debtor review, ensuring the monthly cash targets are being achieved.Good eye for reconciliation and analysis of large groups of data.Building good relationships with customers and ensuring an efficient service is being delivered.Being able to manage and prioritise your workload in a busy environment.Supporting all team members when necessary and during key financial periods.Experience2 - 3 years’ experience of credit control is desirable. Also experience of accounts receivable procedures would be beneficial.Working with large data sets, comfortable with manipulating excel spreadsheets.StrengthsAttention to detail.Curious approach to tasks and queries.Accuracy with large data sets.Microsoft Office applications.Ability to prioritise own workload and thrives on ownership.Persistence and determination.QualitiesTeam Player.Strong communication and relationship-building skills to handle challenging customers conversations and internal queries.A willingness to learnStrong communication and relationship-building skills to handle challenging customers conversations and internal queries.Why Cygnet? We’ll offer you…Salary of £33,000 per yearHybrid working with 2 days in the office and 3 days WFHStrong career progression opportunitiesExpert supervision & supportEmployee referral schemeContributory pension scheme“Cycle to work” scheme & employee discount savingsBlue Light discount card25 days annual leave plus an additional paid birthday & anniversary day leave.Please note, successful candidates will be required to undergo an enhanced DBS check.What next?If you care about making a difference – we want to talk to you.Click the button to apply