Credit Controller - Maternity Cover

Rotherwood; Burnley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days' annual leave plus bank hols

Birthday day off

Free breakfast

Early Friday finish

Pension scheme

Life assurance at four times salary

Job summary

Rotherwood Recruitment in Burnley seeks an experienced Credit Controller on a fixed-term contract to cover maternity leave. Hours: Monday-Thursday, 8:45am-5:15pm; Friday, 8:45am-2:45pm* Reporting to the Credit Control Manager, you’ll help manage outstanding payments, process credit checks and maintain accurate customer accounts.

This varied role suits someone with credit control or debt recovery experience who enjoys customer contact and working within a supportive team.

Qualifications

• Experience in credit control or debt recovery.
• Office experience in a credit or accounts department.
• Strong communication and professional telephone manner.
• Good numeracy, accuracy and attention to detail.
• Proficiency with Word, Outlook and Excel.
• Ability to organise workload and prioritise tasks.
• GCSE English and Maths at grade C or equivalent.

Responsibilities

• Contact customers about overdue balances and failed payments.
• Process customer applications and credit checks.
• Monitor credit limits and account exposure.
• Handle account amendments and changes to customer details.
• Resolve customer queries and maintain accurate records.
• Liaise with sales team regarding customer accounts.
• Work with credit insurance brokers and rating agencies.
• Support escalation of overdue accounts with payment plans.
• Assist with general administration within the credit control team.

Skills

Credit control

Debt recovery

Customer service

Numeracy

Attention to detail

Communication skills

Organising workload

Independent working

Education

GCSE English and Maths (C or equivalent)

Tools

Microsoft Word

Outlook

Excel

Job description

Contract: Fixed term, October 2026-October 2027

Hours: Monday-Thursday, 8:45am-5:15pm; Friday, 8:45am-2:45pm*

Rotherwood Recruitment is recruiting an experienced Credit Controller to join an established business in Burnley on a fixed-term contract covering maternity leave.

Reporting to the Credit Control Manager, you'll help manage outstanding payments, process credit checks and maintain accurate customer accounts. This varied role would suit someone with credit control or debt recovery experience who enjoys customer contact and working within a supportive team.

The role

• Contact customers about overdue balances, failed payments and cancelled direct debits.
• Process customer applications and credit checks.
• Monitor credit limits and account exposure, contacting customers where required.
• Handle account amendments, additional orders and changes to customer details.
• Resolve customer queries professionally and maintain accurate records.
• Liaise with the sales team regarding customer accounts.
• Work with credit insurance brokers and credit rating agencies.
• Support the escalation of overdue accounts, including payment plans and letters before action.
• Assist with general administration and other duties within the credit control team.

About you

• Previous experience in credit control or debt recovery.
• Office experience, ideally within a credit or accounts department.
• Confident, professional telephone manner and strong communication skills.
• Good numeracy, accuracy and attention to detail.
• Working knowledge of Microsoft Word, Outlook and Excel.
• Ability to organise your workload and prioritise competing tasks.
• A motivated approach, with the ability to work independently and as part of a team.
• A good standard of education, ideally including GCSE English and Maths at grade C or equivalent.

Benefits

• 25 days' annual leave plus bank holidays.
• An additional day off for your birthday.
• Free breakfast.
• Early Friday finish*
• Supportive, sociable team and a relaxed office dress code.
• Pension scheme.
• Life assurance at four times your salary.

You’ll be required to work until 5pm on a Friday approximately once every 12 weeks, with time off in lieu.