Credit Controller - Italian speaking

VF NORTHERN EUROPE; Nottingham; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Join a forward-thinking company as a Credit Controller, where your fluency in Italian and English will shine. This role involves managing high-profile accounts in the EMEA region, ensuring timely cash collection and maintaining accurate customer records. You will engage with customers through various channels, utilizing your exceptional communication and negotiation skills to resolve queries and enhance relationships. The company promotes a culture of respect and integrity, offering a supportive work environment with comprehensive benefits. If you're ready to make a difference and grow your career, this is the perfect opportunity for you.

Benefits

50% employee discount on all VF brands

Subsidised canteen

Health Shield membership

Employee Assistance Program

25 days holiday plus bank holidays

Smart pension scheme - 8% employer contribution

Cycle to work scheme

Free secure onsite parking

Qualifications

• 1-2 years experience in a relevant role managing customer accounts.
• Exceptional communication and negotiation skills are essential.

Responsibilities

• Manage major accounts in the EMEA region with a focus on cash collection.
• Communicate with customers to resolve queries and discuss payments.

Skills

Fluent in Italian

Fluent in English

Communication skills

Negotiation skills

Problem solving

Financial awareness

Excel proficiency

Customer account management

Tools

Excel

Job description

Salary: From £24,500 per year depending on experience

Hours: Monday to Friday, 36.25 hours per week (between 8am and 4pm)

Working style: Hybrid – 3 days per week on site

Location: Calverton, Nottingham

VF Corporation is looking for an outstanding Credit Controller, fluent in Italian, to join our Credit Team in Calverton, Nottinghamshire managing a selection of our high-profile accounts.

Let’s Talk about the Role

As a Credit Controller you will play a key role in managing our major Accounts in the EMEA Region.

How You Will Make a Difference

With your exceptional communication and negotiation skills, you will deliver unbeatable results while fulfilling the following aspects of the role:

• Communicating with customers over the phone, zoom/teams and by email to discuss payments, credit terms, and to resolve any queries, utilising your Italian communication skills
• Proactive cash collection including timely, accurate account reconciliation and dispute resolution
• Evaluate and appropriately escalate issues preventing cash collection or highlighting risk in collaboration with relevant internal teams
• Balance debt recovery with risk management and commercial objectives
• Maintain accurate and up-to-date customer database, ensuring meticulous record-keeping

Skills for Success

• You are highly focused, and results driven to manage the customer accounts and resolve queries
• Fluent in Italian and English, able to communicate both verbally and in writing in a clear and concise manner
• You are a problem solver with sound reasoning and negotiation skills
• You are financially and commercially aware
• You are computer literate, with proficiency in Excel and able to adapt to various forms of technology
• You are likely to have 1 to 2 years’ experience in a role demonstrating the above competencies.

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• 50% employee discount on all VF brands both in store and online
• Subsidised canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and wellbeing initiatives
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• Smart pension scheme - 8% employer contribution
• Cycle to work scheme
• Free secure onsite parking

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

If you like what you have read and want to join our team then we would like to hear from you!