Credit Controller | Flexible Hours & Cash Flow Champion

Brabners; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Flexible hours

Bupa/ Medicash

Discretionary bonus

Pension

Life Insurance

25 days annual leave

Additional leave days

Wellbeing support

Career development

Job summary

Brabners is seeking an organised Credit Controller to join the Finance team in Manchester. You will manage a portfolio of client debt, chase overdue invoices and support working capital objectives while maintaining professional client relationships.

The role requires strong communication, attention to detail and the ability to coordinate with fee earners and internal teams to resolve disputes and ensure timely payments.

Qualifications

• Previous experience in credit control, collections, accounts receivable or a similar finance role.
• Strong communication skills and confidence speaking with clients about outstanding payments.
• Good relationship-building skills and the ability to work effectively with stakeholders at different levels.
• A professional but persistent approach to debt collection.
• Strong organisational skills and the ability to manage a busy portfolio.
• Good attention to detail and accurate record keeping.
• Confidence using Microsoft Excel and finance/accounting systems.
• The ability to investigate problems rather than simply escalating them.
• A commercially aware approach, balancing cash collection with maintaining positive client relationships.

Responsibilities

• Manage a portfolio of client accounts and proactively pursue outstanding debt.
• Contact clients by telephone and email to secure payment of overdue invoices.
• Build effective working relationships with internal stakeholders, including fee earners and support teams.
• Agree appropriate payment arrangements where required and monitor these to ensure payments are received as agreed.
• Identify disputed invoices and other issues preventing payment and work with the relevant teams to resolve them.
• Review aged debt regularly, prioritising higher-value and higher-risk balances.
• Maintain accurate and up-to-date notes of collection activity, payment commitments and disputes.
• Escalate significantly overdue or problematic debts in line with internal procedures.
• Support the preparation and distribution of statements, reminders and other credit control correspondence.
• Allocate or investigate payments and account queries where appropriate.
• Assist with credit checks and the ongoing monitoring of client credit risk.
• Contribute to cash collection and working capital objectives.
• Provide information and updates for debt and working capital reporting.
• Work collaboratively with the wider Finance team to improve processes and the overall effectiveness of credit control.
• Ensure client relationships are handled professionally and sensitively throughout the collection process.

Skills

Credit control experience

Communication with clients

Relationship-building

Organisational skills

Attention to detail

Excel proficiency

Tools

Excel

Job description

Brabners is seeking an organised Credit Controller to join the Finance team in Manchester. You will manage a portfolio of client debt, chase overdue invoices and support working capital objectives while maintaining professional client relationships.

The role requires strong communication, attention to detail and the ability to coordinate with fee earners and internal teams to resolve disputes and ensure timely payments.