Credit Controller - B2B Collections / Debt Recovery

Mpeople Recruitment North West; Lancashire; On-site; GBP 26,000 - 30,000; Full time

Job summary

Mpeople Recruitment are seeking an experienced Credit Controller to join their Rochdale-based team. You will manage a portfolio of up to 300 claims, pursuing outstanding payments from businesses and insurers, and carrying out B2B collections.

The role requires 18 months of credit control experience, strong negotiation skills, and the ability to work toward targets in a busy environment. Permanent, with salary 26k-30k and typical 37.5 hours.

Qualifications

• Minimum 18 months' recent experience in credit control, B2B collections or accounts receivable.
• Experience managing a portfolio or caseload of outstanding accounts.
• Strong telephone collections and negotiation skills.
• Ability to work towards individual and team targets.
• Excellent organisation and the ability to manage a high-volume caseload.

Responsibilities

• Managing your own caseload of up to 300 claims
• Proactively pursuing outstanding payments from businesses, insurers and third parties
• Carrying out B2B debt collection and commercial debt recovery
• Negotiating payments and agreeing appropriate resolutions
• Recovering outstanding costs relating to credit hire, vehicle repairs, storage and uninsured losses
• Liaising with insurers, solicitors, businesses, clients and other third parties
• Investigating and resolving disputes relating to liability, invoices and amounts owed
• Processing payments and incoming correspondence
• Handling telephone and email enquiries professionally
• Maintaining accurate and up-to-date records
• Ensuring claims and cases are progressed efficiently
• Prioritising your workload across a large caseload
• Working towards agreed recovery, collection and performance targets

Skills

Credit control

B2B collections

Accounts receivable

Negotiation

Telephone collections

Organisation

Portfolio management

Attention to detail

Job description

Mpeople Recruitment are currently recruiting for an experienced Credit Controller / B2B Collections professional to join a well-established business based in Rochdale. This is an excellent opportunity for someone with recent B2B credit control, commercial collections or debt recovery experience who is looking to develop their career within a specialist and growing industry.

• Location: Rochdale, OL16
• Salary: £26,000 £30,000 per annum, dependent on experience
• Hours: Monday to Friday, 08 00 or 09 30 (37.5 hours)
• Job Type: Permanent

To be considered for this position, you must have a minimum of 18 months' recent experience in credit control, B2B collections, commercial debt recovery, accounts receivable or a similar role.

Our client specialises in credit hire, vehicle repair and accident management, supporting customers involved in non-fault road traffic accidents. The business manages the full accident journey, from vehicle hire and vehicle repairs through to recovering associated costs from insurers, businesses and third parties.

In this role you will manage your own portfolio of claims and take responsibility for proactively recovering outstanding monies, and you will be responsible for:

• Managing your own caseload of up to 300 claims
• Proactively pursuing outstanding payments from businesses, insurers and third parties
• Carrying out B2B debt collection and commercial debt recovery
• Negotiating payments and agreeing appropriate resolutions
• Recovering outstanding costs relating to credit hire, vehicle repairs, storage, recovery and uninsured losses
• Liaising with insurers, solicitors, businesses, clients and other third parties
• Investigating and resolving disputes relating to liability, invoices and amounts owed
• Processing payments and incoming correspondence
• Handling telephone and email enquiries professionally
• Maintaining accurate and up-to-date records
• Ensuring claims and cases are progressed efficiently
• Prioritising your workload across a large caseload
• Working towards agreed recovery, collection and performance targets

Essential Experience -

The successful candidate will have:

• At least 18 months' recent experience in credit control, B2B collections, commercial debt recovery, accounts receivable or a similar position
• Previous experience recovering outstanding money from businesses or commercial customers
• Experience managing a portfolio or caseload of outstanding accounts
• Strong telephone collections and negotiation skills
• The ability to challenge, negotiate and achieve successful payment outcomes
• Excellent organisation skills and the ability to manage a high-volume caseload
• Strong attention to detail and problem-solving ability
• The ability to work towards individual and team targets

Desirable Experience -

It would be advantageous if you had experience within motor claims, credit hire or accident management, knowledge of the ABI GTA, experience dealing with motor insurers or solicitors, experience recovering uninsured losses and/or knowledge of vehicle repair, credit hire or personal injury claims

Don't worry if you have no previous experience within the motor claims or credit hire sector. We are particularly interested in candidates with strong credit control, B2B collections, commercial debt recovery or accounts receivable experience, as these skills can be transferred into the role.

If you are an experienced Credit Controller, Credit Control Officer, B2B Collections Executive, Collections Advisor, Debt Recovery Advisor or Commercial Debt Collector looking for your next opportunity in Rochdale, we'd love to hear from you.