Credit Controller & Administrator

Access Garage Doors; Tinsley Green; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

4 weeks holiday

Company pension

Healthcare plan

Friendly team

Training provided

Stable company

Job summary

Access Garage Doors Ltd in Crawley is seeking a Credit Controller & Administrator to join our busy team. The role combines credit control, accounts receivable and general administration, with duties also covering warranty claims with customers and manufacturers.

You will manage customer accounts, chase overdue payments, perform bank reconciliations and maintain accurate records, while providing support across the business in a fast-growing company.

Qualifications

• Credit control and administrative experience.
• Confident and professional when discussing outstanding accounts.
• Strong communication and customer service skills.
• Organised and able to manage multiple tasks effectively.
• Experience with warranty claims and suppliers is a plus.

Responsibilities

• Managing credit control and proactively chasing outstanding customer accounts.
• Monitoring aged debt and following up overdue invoices.
• Allocating BACS receipts and maintaining accurate customer account records.
• Carrying out bank reconciliations.
• Undertaking customer credit searches and checks.
• Setting up and maintaining new customer accounts.
• Managing product warranty claims from initial enquiry through to resolution.
• Liaising with customers, manufacturers and suppliers regarding warranty claims.
• Maintaining accurate records and documentation.
• Providing general administrative support to the wider business.

Skills

Credit control

Accounts receivable

Customer service

Organised

Communication

Microsoft Office

Warranty claims

Attention to detail

Independence

Tools

Sage 200

Job description

Credit Controller & Administrator at Access Garage Doors Ltd

Credit Controller & Administrator – Crawley
Competitive salary

Capital Garage Doors are one of the South East’s longest-established and most respected garage door and spares wholesalers, proudly serving customers since 1978.

As part of the largest garage door group in the South, we continue to invest in growth, expansion, and delivering outstanding customer service across the region.

We are looking for an experienced and organised Credit Controller & Admin Assistant to join our team in Crawley. This is a varied role combining credit control, accounts receivable and general administration, as well as managing product warranty claims with customers and manufacturers.

You will play an important role in maintaining effective credit control, ensuring customer accounts are kept up to date and providing administrative support across the business.

This is an excellent opportunity for someone who is organised, confident communicating with customers, and enjoys taking ownership of their workload within a busy and growing company.

What We Offer

• Competitive salary
• 4 weeks holiday plus bank holidays
• Company pension
• Healthcare cash plan
• Friendly and supportive team environment
• Full product and systems training provided
• Stable, long-established and growing company

The Role / Responsibilities

• Managing credit control and proactively chasing outstanding customer accounts
• Monitoring aged debt and following up overdue invoices
• Allocating BACS receipts and maintaining accurate customer account records
• Carrying out bank reconciliations
• Undertaking customer credit searches and checks
• Setting up and maintaining new customer accounts
• Managing product warranty claims from initial enquiry through to resolution
• Liaising with customers, manufacturers and suppliers regarding warranty claims
• Maintaining accurate records and documentation
• Providing general administrative support to the wider business

What We’re Looking For

• Previous credit control and administrative experience
• Confident and professional when discussing outstanding accounts with customers
• Strong communication and customer service skills
• Organised and able to manage multiple tasks effectively
• Comfortable working independently and managing your own workload
• Proactive approach to resolving queries and outstanding issues
• Good IT skills, including email and Microsoft Office
• Strong attention to detail and accuracy
• Professional and approachable manner
• Previous accounts receivable or finance administration experience
• Sage 200 experience would be advantageous, although training will be provided
• Experience managing warranty claims or dealing with suppliers
• Experience within garage doors, construction, home improvements, wholesale or trade-related industries