Credit Controller

Ampa Group; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ampa Group in Birmingham combines home and office working with travel to other offices as required. The Credit Controller will manage an allocated client portfolio, secure timely payment of invoices and minimise credit risk, reporting to the Credit Control Team Leader.

The role involves debt management by phone, email and letters, resolving invoice queries, maintaining aged-debt records, and producing cashflow and performance reports.

Qualifications

• Experience in a comparable credit control role.
• Knowledge of VAT and the Solicitors' Accounts Rules.
• Experience in a law firm is preferred.

Responsibilities

• Manage an allocated client portfolio, pursuing outstanding debt promptly.
• Debt chasing by phone, email and letter.
• Minimise overdue debt and contribute to cash collection targets.
• Resolve invoice queries and account issues efficiently.
• Maintain aged-debt records and issue monthly client statements.
• Support onboarding and master-data management with internal teams.
• Produce cash, aged-debt, and credit-control reporting.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Excel / MS Office proficiency

Credit control knowledge

Tools

Excel

Aderant

Job description

Credit Controller How we work We support agile working through a flexible blend of home- and office-based arrangements. We recognise that people have different needs and preferences, and we focus on the value of each person's contribution rather than where the work is completed. Our hubs are in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield and Stratford-upon-Avon. This role can combine home and office working from our Birmingham office, with travel to other offices as required. Reporting to: Credit Control Team Leader Role purpose: Will work within a team of credit controllers and will manages an allocated customer portfolio, they will secure timely payment of invoices and helps minimise credit risk. What you will be doing: Debt Management and Collections

• Manage an allocated client portfolio, pursuing outstanding debt promptly and in accordance with the Credit Control Policy.
• Debt chasing by phone, email and letter
• Minimise overdue debt and contribute to monthly cash collection targets.
• Resolve invoice queries and account issues efficiently.
• Maintain accurate, well-managed aged-debt records and issue monthly client statements.
• Identify payment difficulties early and escal ...
• Conduct Account reconciliations as and when required
• Promote a collaborative, service-focused team culture.
• Stakeholder and Client Engagement
• Act as a key contact for internal departments and external clients, ensuring queries are resolved promptly.
• Meet with legal teams to review accounts and manage potential credit risk.
• Support client onboarding and master-data management in collaboration with CMI.
• Systems and Process
• To strictly follow credit control processes as per the credit policy.
• Reporting, Reconciliation and Forecasting
• Complete client and matter reconciliations,
• Produce daily, weekly, month-end and ad hoc cash, aged-debt and Credit Control reports.
• Assist with monthly cash forecasting.
• Compliance and Risk
• Follow internal policies and applicable regulatory requirements..
• Personal attributes Detail-oriented, with a consistent high level of accuracy.
• Able to work under pressure, meet deadlines and respond effectively to changing priorities.
• Proactive, self-motivated and comfortable taking ownership.
• Demonstrates strong ethical standards and integrity.
• Builds strong relationships and influences internal and external stakeholders effectively.
• Adaptable and agile in response to evolving business needs.
  Proven experience in a comparable credit control role.
• Knowledge of credit management, the Solicitors' Accounts Rules and VAT regulations.
• Sound understanding of best practice within a credit control function.
• Proficiency in financial systems and Microsoft Office, particularly Excel
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Desirable
• Previous experience of Credit Control within a law firm
• Experience using Aderant.
  Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.