Credit Controller (6-month FTC)

Quadient; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Quadient is seeking a full-time Credit Controller for a 6-month FTC in London. This hybrid role involves managing sales ledgers, ensuring timely invoice payments, and providing excellent customer service. Ideal candidates will have credit control experience in a B2B setting and strong communication skills.

Benefits

Flexible Work

Endless Learning

Inclusive Community

Comprehensive Rewards

Employee Assistance Program

Qualifications

• Experience in credit control within a B2B environment.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure to meet deadlines.

Responsibilities

• Manage the collection of outstanding debts via phone and email.
• Maintain accurate records of debt status and customer queries.
• Collaborate with sales to minimize disputes.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication

Tools

Siebel

SalesForce

SAP

Oracle

Job description

Full time Credit Controller (6-month FTC) London - United Kingdom Apply

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We have an exciting opportunity to join our busy and vibrant Credit Control team as a Controller. Reporting to the Credit Control Manager this role is responsible for the administration of an assigned portion of the sales ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of customer service. You will be required to focus on the cash flow into the business and ensuring invoices are paid on time.

This Credit Controller role will be a hybrid role requiring you come into the Stratford, London office 2 days/week, 3 days working from home. This position is offered on a 6-month FTC basis.

Collection of outstanding debt by telephone and email

Managing the collection of debts and their status

Maintaining an up to date and accurate record of query status

Maintaining all contact information within the core business systems

Collaborating with Sales and other departments to minimise customer disputes

Processing any credit held orders and liaising with sales/customers where necessary

Supporting the preparation of accounts for litigation where problems exist at an early stage

Your profile

Experience of chasing debt within multi systems

Credit control experience gained in a commercial, B2B environment

Excellent customer service skills, ideally gained in a telephone environment

Professional and clear telephone manner

Good organisational skills and time management

Excellent problem-solving skills with the ability to adapt quickly

Excellent communication skills, both written and verbal

An ability to have good attention to detail and accuracy

Works well under pressure to timescales, targets and deadlines in a fast-moving environment

Experience with using Siebel, SalesForce, SAP, Octopus & Oracle would be advantageous but not essential, as we will provide the relevant training

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [e-mail]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.