Credit Controller - 12 month fixed term contract Finance · London ·

FitFlop; London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic credit control team at an innovative company where you will play a vital role in managing customer accounts and ensuring timely payments. This position offers a unique opportunity to work with a diverse portfolio of global customers while developing your skills in a fast-paced environment. Your excellent communication skills and attention to detail will be key as you proactively engage with clients and resolve any account queries. With a focus on teamwork and a positive attitude, you will contribute to reducing debtor days and enhancing customer relationships. Embrace this chance to grow within a supportive and flexible workplace that values your contributions.

Benefits

Product Allowance

Hybrid and Flexible Working Hours

Summer Fridays

Birthday Off

25 Days Holiday + Bank Holidays

Work from Anywhere for 2 Weeks

WorkPlace Nursery Scheme

Wellbeing Program

Career Development Allowance

Private Health Care/Dental Care

Qualifications

• Solid experience in credit control with a good understanding of processes.
• Excellent communication skills and attention to detail are essential.

Responsibilities

• Proactively contact customers for timely payment collection.
• Update finance system with collections activity and customer notes.
• Identify and escalate problematic debts to management.

Skills

Credit Control Experience

Communication Skills

Attention to Detail

Excel Proficiency

Customer Service

Tools

Navision

Job description

Reporting to our Credit Control Manager, you will be a key member of our credit control team and responsible for the collection of payments from customers in a timely manner, to reduce the debtor days by ensuring that payment is received in accordance with the agreed terms.

You’ll work with a portfolio of global customer accounts and will be responsible for proactive contact with the customers, ensuring that all collections activity is recorded and reported accurately and promptly within the finance system. You’ll proactively maintain contact with the Representative and the Retailers, keeping abreast of their business performances to ensure potential problems are spotted before they import ours.

You’ll already have experience within credit control, ideally within the retail space and be a confident communicator, comfortable working in a fast paced, global team.

The Responsibilities:

• Proactively contacting customer accounts by email and telephone and ensuring prompt collection of the outstanding debts.
• Updating notes from customers and recording all collections actively on our finance system (Navision).
• Working with a global customer network and an understanding of cultural variations when dealing with customers in different locations.
• Presenting Credit Holds to internal business partners, while suggesting resolution paths.
• Recording and reporting queries to the wider business areas for resolution.
• Identifying and escalating any problematic debts to the Credit Control Manager for further action.
• Working towards individual and group targets, mutually set with the Credit Control Manager.
• Taking phone calls from customers with account queries and resolving any accounting issues.
• Accurately applying customer payments on their account to ensure they are up to date.

The Person:

• Solid experience within credit control, with a good understanding of account and credit control processes.
• Ideally you’ll have experience working within a retail environment.
• You’ll be super-confident on the telephone, happy and comfortable to call customers to ask for and take payment.
• Excellent communication skills – this is so important both with our customers and global teams.
• Understand the importance of attention to detail within all communication.
• You’ll be a ‘whizz’ with Excel and be savvy with other IT and finance systems and software.
• A “can-do” positive attitude – happy to help your customer and colleagues when required.
• A team player with a good sense of humour.

The Benefits:

• Product Allowance
• Hybrid and flexible working hours
• Summer Fridays (6 ½ days in July and August on Fridays)
• A day off for your Birthday
• 25 days holiday + Bank Holidays
• Work from anywhere for 2 weeks
• WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
• Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
• Career development allowance (Personal allowance to use on career development)
• Private health care and/or dental care (provided by AXA and DenPlan)
• Socials organised by Wellbeing and Feel Good group