Credit Controller - 12 month fixed term contract

FitFlop; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Credit Controller for a 12-month fixed-term contract. In this pivotal role, you will manage customer accounts, ensuring timely payment collection while working within a dynamic global team. Your expertise in credit control and exceptional communication skills will be essential in maintaining strong relationships with customers and internal stakeholders. This innovative firm offers a hybrid work environment, flexible hours, and unique benefits designed to support your professional growth and well-being. If you're ready to make a significant impact in a fast-paced setting, this opportunity is perfect for you.

Benefits

Hybrid and flexible working hours

Summer Fridays

Birthday Off

Work from anywhere for 2 weeks

WorkPlace Nursery

Wellbeing Program

Career Development Allowance

Private Health Care

Social Events

Qualifications

• Experience in credit control and understanding of account processes.
• Excellent communication skills for customer interactions.
• Proficient in Excel and finance systems.

Responsibilities

• Contact customers for payment collection and maintain records.
• Work with a global customer network and resolve queries.
• Identify and escalate problematic debts to management.

Skills

Credit Control Experience

Communication Skills

Excel Proficiency

Attention to Detail

Customer Service Skills

Education

Experience in Retail Environment

Tools

Navision

Job description

Credit Controller - 12 month fixed term contract

FitFlop Hammersmith, England, United Kingdom

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Credit Controller - 12 month fixed term contract

FitFlop Hammersmith, England, United Kingdom

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Head of Talent Acquisition @ FitFlop - London, New York, Germany, Singapore, Hong Kong, China and Vietnam - We're hiring!

Credit Controller - 12 month FTC

Reporting to our Credit Control Manager, you will be a key member of our credit control team and responsible for the collection of payments from customers in a timely manner, to reduce the debtor days by ensuring that payment is received in accordance with the agreed terms.

You’ll work with a portfolio of global customer accounts and will be responsible for proactive contact with the customers, ensuring that all collections activity is recorded and reported accurately and promptly within the finance system. You’ll proactively maintain contact with the Representative and the Retailers, keeping abreast of their business performances to ensure potential problems are spotted before they import ours.

You’ll already have experience within credit control, ideally within the retail space and be a confident communicator, comfortable working in a fast paced, global team.

The Responsibilities:

• Proactively contacting customer accounts by email and telephone and ensuring prompt collection of the outstanding debts.
• Updating notes from customers and recording all collections actively on our finance system (Navision).
• Working with a global customer network and an understanding of cultural variations when dealing with customers in different locations.
• Presenting Credit Holds to internal business partners, while suggesting resolution paths.
• Recording and reporting queries to the wider business areas for resolution.
• Identifying and escalating of any problematic debts to the Credit Control Manager for further action.
• Working towards individual and group targets, mutually set with the Credit Control Manager.
• Taking phone calls from customers with account queries and to resolve any accounting issues.
• Accurately applying customer payments on their account to ensure they are up to date.

The Person:

• Solid experience within credit control, with a good understanding of account and credit control processes.
• Ideally you’ll have experience working within a retail environment.
• You’ll be super-confident on the telephone, happy and comfortable to call customers to ask for and take payment.
• Excellent communication skills – this is so important both with our customers and global teams.
• Understand the importance of attention to detail within all communication.
• You’ll be a ‘whizz’ with Excel and be savvy with other IT and finance systems and software.
• A “can-do” positive attitude – happy to help your customer and colleagues when required.
• A team player with a good sense of humour.

The Benefits:

• Hybrid and flexible working hours
• ️ Summer Fridays (6 ½ days in July and August on Fridays)
• A day off for your Birthday
• ️ Work from anywhere for 2 weeks
• ️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
• ️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
• Career development allowance ( Personal allowance to use on career development)
• Private health care and or dental care (provided by AXA and DenPlan
• Socials organised by Wellbeing and Feel Good group
• ️ Check out our careers page to learn more!

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing

• Industries

  Retail Apparel and Fashion

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