Employee Relations Case Manager (6-12 Month Fixed Term Contract)

Barclays; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks an Employee Relations Case Manager for a 6-12 month fixed-term contract. This role involves providing comprehensive ER support, managing investigations, and advising on complex employee issues. You'll work closely with managers and HRBPs to ensure compliance with UK employment laws while fostering a collaborative environment. If you're passionate about employee relations and thrive in a fast-paced setting, this opportunity allows you to make a significant impact across various business units. Join a dynamic team where your expertise will be valued and your contributions will drive positive change.

Qualifications

• Experience in managing employee relations cases and providing ER support.
• Strong understanding of UK employment law and regulatory requirements.
• Ability to conduct investigations and provide actionable insights.

Responsibilities

• Provide ER support and advice to managers and HRBPs.
• Conduct investigations into employee complaints and grievances.
• Ensure compliance with internal policies and legal regulations.

Skills

Employee Relations Management

Investigation Skills

Regulatory Compliance

Analytical Skills

Organizational Skills

Negotiation Skills

Data Analysis

Education

Degree in Human Resources or Employment Law

Relevant Legal Qualification

Tools

Microsoft Office Suite

Job description

Employee Relations Case Manager (6-12 Month Fixed Term Contract)

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Employee Relations Case Manager (6-12 Month Fixed Term Contract)

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As a Barclays employee Relations (ER) Case Manager, you will be responsible for providing end to end ER support and advice to managers and HRBPs within the ER Case Management Service Line across all Barclays businesses. Case Managers will ordinarily be aligned to a specific client group but will be afforded opportunities to obtain experience across all our UK businesses. This role support cases across all businesses and can be based in London or Glasgow.

Key Accountabilities:

• Attending as ER support for managers in meetings, typically in investigation, disciplinary and grievance hearings and witness interviews
• Independently leading, scoping and conducting investigations.
• Advising on complaints of harassment, from informal resolution to oversight of any formal process to a successful conclusion
• Assessing cases and providing advice on potential Conduct Rules breaches in line with the UK SMCR regime
• Provision of analytics, insights and trends to HRBPs and case escalation point of contact
• Ensuring accurate data is recorded for all ER cases enabling greater visibility, trend analysis and insights
• Supporting on the more high risk/complex/senior level cases, involving regulatory matters, including liaison with senior stakeholders
• Working across ER Case Management, other areas of ER and HR regarding process improvement identification and working to implement improvements
• Depth of ER technical skills as an SME, particularly in relation to all elements of case management, ideally supported by an ER or Employment Law / relevant Legal qualification
• Experience of working with a fast paced, complex client group as a “trusted advisor”
• Solid understanding of regulatory landscape. Excellent working knowledge of internal policies and procedures and forthcoming developments both internally and externally
• Experience of managing a range of ER processes including investigations, disciplinary, grievance, capability, sickness management, exit management etc.

Other highly valued skills:

• Highly developed organisational skills and ability to work under pressure due to the volume of cases and projects being managed
• Influencing and negotiating skills – having the ability to influence senior stakeholders in complex and high risk cases
• Strong team skills – working collaboratively and flexibly with colleagues as part of the Case Management team and the wider ER Service line
• Computer literate with knowledge and experience of using Microsoft packages and familiarity with handling and analysing data and MI
• Experience of working in a global organisation (European ER experience would be beneficial).

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required.

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.
• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing, Finance, and Human Resources

• Industries

  Financial Services, Banking, and Investment Banking

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