Credit Controller

Ripon Farm Services Ltd; Ripon; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Company pension scheme

Day off for your birthday

Life insurance x 3 salary

Tailored career path

Employee uniform

Staff discount on showroom items

Free on-site parking

Health and well-being support line

Employer funded Cash plan to support健康

Job summary

Ripon Farm Services Ltd is seeking a proactive Credit Controller to support the credit control department in meeting cash flow targets and maintaining high service standards. You will manage the day-to-day customer base, build relationships at all levels, and drive timely payments while resolving invoice queries.

The role requires strong Excel skills, experience with finance systems (IBCOS), and a professional telephone manner.

Qualifications

• Minimum of 3 years' experience working in a credit control/cash collection role and ideally in a sales driven environment.
• Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).
• Have an excellent telephone manner.
• Team player with proactive positive attitude and strong organisational skills.
• A systematic approach and an eye for detail.
• Ability to influence, negotiate and make judgements on need for consultation and escalation.

Responsibilities

• Opening new accounts and responsible for the day-to-day management of your customer base.
• Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.
• Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customers' attention to obtain payment of due/overdue depts.
• Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction.
• Resolving queries both internally and externally around outstanding invoices.
• Agree, negotiate, and enforce re-payment plans.
• Liaise directly with the Credit Control Manager to escalation issues with payment for 3rd party collection agencies.
• Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.
• Managing credit limits in-line with relevant authorisations and escape where required to the Credit Control Manager.
• Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.
• Have a flexible approach to an ever-changing workload with the ability to prioritise.
• These duties are not exhaustive and may vary from time to time, depending on the needs of the business.

Skills

Credit control

Cash collection

Excel

Telephone manner

Negotiation

Organisational skills

Influence & escalation

MICM preferred

Tools

IBCOS

Job description

As Credit Controller you will play an important role within the credit control department in meeting cash flow requirements with a strong emphasis on building and maintaining client relationships ensuring service standards are of the highest level.

• Opening new accounts and responsible for the day-to-day management of your customer base.
• Establish and maintain internal and external customer relationships at all levels in a calm and professional manner.
• Ensure as necessary all calls, letters, statements and follow up actions are carried out in order to bring the matter to the customers' attention to obtain payment of due/overdue depts.
• Ensure the timely and pro-active co-ordination of payments in relation to cash collection and aged debt reduction.
• Resolving queries both internally and externally around outstanding invoices.
• Agree, negotiate, and enforce re-payment plans.
• Liaise directly with the Credit Control Manager to escalation issues with payment for 3rd party collection agencies.
• Maintain customer records notifying the relevant department of changes required and logging and dealing with queries.
• Managing credit limits in-line with relevant authorisations and escape where required to the Credit Control Manager.
• Ensuring processes are followed as part of the collection requirements, account reconciliation and payments.
• Have a flexible approach to an ever-changing workload with the ability to prioritise.
• These duties are not exhaustive and may vary from time to time, depending on the needs of the business.

Skills & Qualifications:

• Minimum of 3 years' experience working in a credit control/cash collection role and ideally in a sales driven environment. MICM preferred but not essential.
• Competent with Microsoft Office products especially Excel and experience of using finance systems (IBCOS).
• Have an excellent telephone manner.
• Team player with proactive positive attitude and strong organisational skills.
• A systematic approach and an eye for detail.
• Ability to influence, negotiate and make judgements on need for consultation and escalation.
• Company pension scheme.
• Day off for your birthday.
• Life insurance x 3 salary.
• Tailored career path.
• Employee uniform.
• Staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan to support with covering employees' regular healthcare expenses.