Credit Controller

Morgan McKinley (South West); Bristol; On-site; GBP 27,000 - 33,000; Full time

Job summary

Morgan McKinley (South West) is seeking an experienced Credit Controller in Bristol on a 12-month fixed-term contract. This hybrid role focuses on debt collection, reducing aged debt, and building strong customer relationships to secure payments.

The position offers an opportunity to influence cash flow within a growing finance team. You’ll manage customer accounts, chase overdue invoices by phone and email, reconcile accounts, and prepare statements and reports.

Qualifications

• Previous experience in Credit Control, Debt Collection or Sales Ledger roles.
• Strong debt collection skills with proven ability to reduce aged debt.
• Confident communicator with negotiation skills for payments.
• Able to hit the ground running with minimal supervision.
• Quick to learn new systems and adapt to changing processes.
• Strong IT skills including Excel and finance systems.

Responsibilities

• Manage a portfolio of customer accounts, ensuring outstanding debt is collected within agreed payment terms.
• Proactively chase overdue invoices by telephone and email to maximise cash collection.
• Build strong customer relationships while maintaining a firm and professional approach to collections.
• Investigate and resolve invoice queries to remove barriers to payment.
• Reconcile customer accounts and analyse payment histories.
• Negotiate payment plans where appropriate.
• Prepare customer statements, reminder letters and collection reports.
• Escalate high-risk accounts where necessary.
• Work closely with internal departments to resolve account queries efficiently.
• Support the wider finance team with ad hoc duties and reporting.

Skills

Debt collection

Negotiation

Customer service

Excel

Finance systems

Accounts reconciliation

Job description

Credit Controller (12-Month Fixed-Term Contract)

Location: Bristol (Hybrid)

Salary: Up to £30,000 per annum

We're recruiting for an experienced Credit Controller to join a growing finance team on a 12-month fixed-term contract. This is an excellent opportunity for someone who is confident, proactive and able to make an immediate impact within a busy finance function.

This role is heavily focused on debt collection and reducing aged debt, so we're looking for someone who isn't afraid to pick up the phone, build relationships with customers and confidently manage difficult conversations to secure payment.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring outstanding debt is collected within agreed payment terms.


• Proactively chase overdue invoices by telephone and email to maximise cash collection.


• Build strong customer relationships while maintaining a firm and professional approach to collections.


• Investigate and resolve invoice queries to remove barriers to payment.


• Reconcile customer accounts and analyse payment histories.


• Negotiate payment plans where appropriate.


• Prepare customer statements, reminder letters and collection reports.


• Escalate high-risk accounts where necessary.


• Work closely with internal departments to resolve account queries efficiently.


• Support the wider finance team with ad hoc duties and reporting.

About You

• Previous experience in a Credit Control, Debt Collection or Sales Ledger role.


• Strong debt collection skills with a proven ability to reduce aged debt.


• Confident communicator who is comfortable negotiating payment and handling challenging conversations.


• Able to hit the ground running with minimal supervision.


• Quick to learn new systems and adapt to changing processes.


• Strong IT skills, including Microsoft Excel and experience using finance systems.


• Organised, resilient and able to manage a busy workload.


• Positive team player with excellent attention to detail.