Credit Controller

Vargo Group; West of England; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + Feel Good Days

Private healthcare

Pension

Death-in-service benefits

Training and development

UK Finance qualifications

Job summary

Vargo Group in Bristol is seeking an experienced Credit Controller to join our expanding commercial lending team. The role combines responsibility for managing an allocated client portfolio with a focus on building strong customer relationships.

You’ll receive comprehensive onsite training before moving to hybrid work and you’ll manage payments, chase overdue invoices, negotiate repayment plans and maintain detailed records across our systems.

Qualifications

• 1+ year's experience in credit control, ideally within financial services or lending.
• Strong communication skills and the confidence to have professional conversations around payments and outstanding debt.
• A genuine customer-focused approach and the ability to build positive relationships.
• Excellent attention to detail and organisational skills.
• The ability to manage your own workload and prioritise effectively.
• Good knowledge of Microsoft Word and Excel.
• Experience with the C3 system would be advantageous.
• A proactive and commercially minded approach.

Responsibilities

• Managing an allocated portfolio of commercial clients and overseeing the full credit control process.
• Developing a strong understanding of your clients and their businesses.
• Contacting customers by telephone, email and letter regarding outstanding payments.
• Completing monthly debt chases in line with the agreed credit control schedule.
• Following up effectively and maintaining detailed records of customer conversations and commitments.
• Reviewing debt records to identify due and overdue payments.
• Negotiating repayment plans where appropriate.
• Identifying cases where solicitor involvement may be required and making recommendations accordingly.
• Responding to customer queries, including invoice and payment disputes.
• Accurately recording collection activity within the relevant systems.
• Maintaining well-organised and up-to-date client files.
• Keeping customers and internal stakeholders regularly informed.
• Providing timely updates to managers and senior stakeholders.
• Reviewing monthly client data and monitoring DSO fluctuations.
• Maintaining unallocated cash below 5% across your assigned portfolio.

Skills

Credit control experience

Communication skills

Customer-focused approach

Attention to detail

Organisation skills

Time management

Tools

Microsoft Word

Microsoft Excel

C3 system

Job description

Job Description

Credit Controller

Bristol | Hybrid | £30,000 + bonus + benefits

We’re delighted to be supporting a fast-growing independent commercial lender with the appointment of a Credit Controller to join their expanding team in Bristol.

This is a really exciting opportunity for an experienced Credit Controller to join a business that is growing quickly and places a strong emphasis on customer relationships, communication and long-term partnerships.

The role would also suit someone with a strong background in customer service who is looking to take their first step into credit control and develop a career within commercial lending.

You’ll receive comprehensive onsite training when you join, giving you the opportunity to get to know the business, systems and wider team before moving into a hybrid working model.

About The Role

As part of the Credit Control team, you’ll manage your own portfolio of commercial clients and be responsible for maintaining effective credit control while building strong, professional relationships with customers.

This isn't simply a role focused on chasing payments. You’ll be expected to understand your clients and their businesses, communicate confidently with them and take a proactive, solutions-focused approach to managing outstanding debt.

Your Responsibilities Will Include

• Managing an allocated portfolio of commercial clients and overseeing the full credit control process.
• Developing a strong understanding of your clients and their businesses.
• Contacting customers by telephone, email and letter regarding outstanding payments.
• Completing monthly debt chases in line with the agreed credit control schedule.
• Following up effectively and maintaining detailed records of customer conversations and commitments.
• Reviewing debt records to identify due and overdue payments.
• Negotiating repayment plans where appropriate.
• Identifying cases where solicitor involvement may be required and making recommendations accordingly.
• Responding to customer queries, including invoice and payment disputes.
• Accurately recording collection activity within the relevant systems.
• Maintaining well-organised and up-to-date client files.
• Keeping customers and internal stakeholders regularly informed.
• Providing timely updates to managers and senior stakeholders.
• Reviewing monthly client data and monitoring DSO fluctuations.
• Maintaining unallocated cash below 5% across your assigned portfolio.

What we're looking for

We're keen to speak with candidates who have previous experience in credit control and are looking for an opportunity to develop within a growing financial services environment.

You'll Ideally Have

• 1+ year's experience in credit control, ideally within financial services, lending, invoice finance or a similar environment.
• Strong communication skills and the confidence to have professional conversations around payments and outstanding debt.
• A genuine customer-focused approach and the ability to build positive relationships.
• Excellent attention to detail and organisation skills.
• The ability to manage your own workload and prioritise effectively.
• Good knowledge of Microsoft Word and Excel.
• Experience with the C3 system would be advantageous.
• A proactive and commercially minded approach.

We're also happy to consider candidates coming from a strong customer service background who are keen to move into credit control and have the right attitude, communication skills and willingness to learn.

What's on offer?

This is a great opportunity to join a business at an exciting stage of its growth, with genuine scope to develop your career within commercial lending.

The Package Includes

• Competitive salary, dependent on experience.
• Hybrid working following onsite training.
• 25 days' holiday plus additional "Feel Good Days".
• Competitive pension.
• Death-in-service benefits.
• Private healthcare, including dental and wellbeing support.
• The opportunity to work towards UK Finance-recognised qualifications.
• Comprehensive training and ongoing development.
• The opportunity to join a rapidly growing Invoice Finance business.