Credit Controller

Sharp UK; Leeds; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Sharp UK in Leeds is seeking a proactive Credit Controller to join our Credit Control team. You’ll manage collections and customer relationships across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.

This role is office based in Leeds with hybrid options where applicable. Reporting to the Credit Control Manager, your focus will be on maximising cash flow, reducing overdue debt and resolving customer queries quickly while maintaining positive

Qualifications

• Strong customer service skills and a professional approach.
• Good communication and negotiation abilities.
• Strong attention to detail and accuracy.
• Analytical mindset to identify issues and solutions.
• Ability to thrive in a fast-paced, high-volume environment.
• Experience with SAP is desirable.

Responsibilities

• Proactively contact customers via phone, email and other channels to maximise cash collection.
• Minimise overdue and bad debt while maintaining excellent customer service.
• Investigate and resolve customer payment queries quickly and effectively.
• Identify root causes of issues and propose appropriate solutions.
• Escalate unresolved queries through the correct internal channels to ensure timely resolution.
• Accurately record all customer communications and transactions within company systems.
• Ensure compliance with company policies and relevant legal and regulatory requirements.
• Support the finance team and cashiers to ensure receipts and payments are processed accurately.

Skills

Customer service

Communication skills

Attention to detail

Analytical thinking

Team player

Adaptability to fast-paced environment

Tools

SAP

Job description

UK – Office Based / Hybrid (where applicable)

About the role

We’re looking for a proactive and customer-focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high-volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m.

Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.

What you’ll be doing

• Proactively contact customers via phone, email and other channels to maximise cash collection.
• Minimise overdue and bad debt while maintaining excellent customer service.
• Investigate and resolve customer payment queries quickly and effectively.
• Identify root causes of issues and propose appropriate solutions.
• Escalate unresolved queries through the correct internal channels to ensure timely resolution.
• Accurately record all customer communications and transactions within company systems.
• Ensure compliance with company policies and relevant legal and regulatory requirements.
• Support the finance team and cashiers to ensure receipts and payments are processed accurately.

What we’re looking for

• Strong customer service skills with a professional and calm approach.
• Ability to listen, negotiate and communicate clearly with customers.
• Good verbal communication skills and strong attention to detail.
• Analytical mindset with the ability to identify issues and develop solutions.
• Comfortable working in a fast-paced, high-volume environment.
• Experience working with SAP is desirable.
• A collaborative team player with a positive attitude.