Credit Controller

Lucy Walker Recruitment Limited; Topcliffe; On-site; GBP 26,000 - 34,000; Full time

Job summary

Lucy Walker Recruitment Limited is seeking an experienced Credit Controller to join a leading client. You will own a portfolio of accounts, actively pursuing payments, resolving queries, and maintaining strong customer relationships to support healthy cash flow.

The role requires 3+ years in credit control, excellent telephone manner, and proficiency with Excel and finance systems such as IBCOS. Office-based in Topcliffe with driving required.

Qualifications

• 3+ years in credit control or cash collection, ideally in a sales-driven environment.
• Strong IT skills, especially Excel, and familiarity with finance systems.

Responsibilities

• Open and manage a portfolio of customer accounts and oversee day-to-day administration.
• Proactively contact customers to secure payment and reduce aged debt.
• Escalate complex accounts to Credit Control Manager as needed.
• Maintain compliance with internal processes including payment tracking and reconciliations.

Skills

Cash collection

Excel

Phone etiquette

Stakeholder management

Tools

IBCOS or similar

Job description

Due to continued business growth and an expanding customer base, we are seeking an experienced Credit Controller to join one of our leading clients. This is an exciting opportunity to play a pivotal role in supporting the company's financial stability and ongoing success.

As the business continues to grow, so does the volume and complexity of customer accounts. This role has been created to strengthen the credit control function, ensuring that cash flow remains healthy while maintaining excellent relationships with customers.

You will take ownership of a portfolio of accounts, working proactively to manage debt, resolve queries, and ensure timely payments. This is a role that requires a balance of strong financial discipline and excellent relationship management skills, as you will be liaising with both internal teams and external customers on a daily basis.

Key Responsibilities

• Open new customer accounts and manage the day-to-day administration of your allocated customer base
• Build and maintain professional relationships with customers and internal stakeholders at all levels
• Proactively contact customers via phone, email, and written correspondence to secure payment of due and overdue debts
• Coordinate and monitor incoming payments to support cash collection targets and reduce aged debtNegotiate and manage repayment plans where required
• Escalate problematic accounts to the Credit Control Manager, including referrals to third-party collection agencies
• Manage customer credit limits in line with company policy and escalate where necessary
• Ensure compliance with internal processes, including account reconciliation and payment tracking
• Prioritise workload effectively in a fast-paced and evolving environment
• Support the wider team with additional duties as required

Skills & Experience

• Minimum of 3 years' experience in a credit control or cash collection role, ideally within a sales-driven environment
• Strong IT skills, particularly in Microsoft Excel, and experience with finance systems (IBCOS or similar)
• Excellent telephone manner with confidence in handling sensitive conversations
• Strong interpersonal skills with the ability to build rapport and influence outcomes
• Highly organised with a proactive and positive approach

If you are an experienced Credit Controller and looking for your next challenge and to be part of a friendly team.

Due to location, you will need to drive; this is an office-based role.