Credit Controller

Portsmouth Hospitals University NHS Trust; Sunderland; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Credit Controller role at Portsmouth Hospitals University NHS Trust supports the Financial Accountant, focusing on timely debt collection and accurate debtor management across NHS and non-NHS accounts. You will liaise with SBS, budget holders and service managers to optimise income and support audits.

Based at either the Corporate Hub in Cosham or St Mary's Hospital, Isle of Wight, this NHS Band 5 permanent post requires good Excel/Outlook skills, flexibility and proactive debt recovery.

Qualifications

• Basic knowledge of health service financial management.
• Relevant high level business qualification and/or NHS work experience.
• Basic accounting skills and forecasting skills.
• Evidence of communication skills with non-financial managers on financial issues.
• Studying towards CCAB/CIMA qualification, have equivalent experience in a degree in a relevant subject.

Responsibilities

• Assist in debt recovery and invoicing processes.
• Chase debt with SBS and maintain debtor notes.
• Provide recommendations and instructions to external debt collection companies.
• Liaise with SBS, Customers and Billing Team to resolve invoice queries.
• Develop extensive knowledge of the Oracle Financial System to guide users.

Skills

Basic accounting skills

MS Word

PowerPoint

Excel

Outlook

Communication skills

Analytical skills

Oracle Financial System

Education

CCAB/CIMA qualification or equivalent

Relevant high level business qualification

Tools

Oracle Financial System

Job description

Portsmouth Hospitals University NHS Trust

Credit Controller

The closing date is 17 November 2026

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

NHS Band 5 Salary: £32,073 - £39,043 per annum

Hours Per Week: Full time 37.5 hrs

Contract Type: Permanent

Location Base: Portsmouth Hospitals University NHS Trust Corporate Hub, Block 4000, Lakeside North Harbour, Western Road, Cosham, Portsmouth, PO6 3EN OR St Mary's Hospital, The Apex Centre, St Cross Business Park, Newport, Isle of Wight, PO30 5XW

The Credit Controller supports the Financial Accountant in delivering the Trusts financial and operational objectives. The primary focus of the role is credit control, ensuring timely and accurate income collection and effective management of the Trusts debtor accounts. The post holder consults with Finance colleagues, budget holders, and service managers to support effective income management and debt recovery. They will maintain regular contact with external customers, NHS Shared Business Services (SBS) and other NHS bodies to resolve queries and ensure timely payment of invoices. The post holder supports internal and external audit processes and contributes to continuous improvement of credit control procedures.

Main duties of the job

We are seeking someone who will have basic accounting skills, excellent communication skills and a willingness to be proactive and drive the debt collection process with limited supervision.

The post holder should possess a good working knowledge of MS Word, PowerPoint, Excel and Outlook, have excellent organisational skills and be flexible and adaptable at work to meet competing priorities.

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

Job responsibilities

Assisting the Financial Accountant in all matters relating to the recovery of sales Income from both NHS and Non-NHS organisations, Health Insurance Companies, Individuals and other miscellaneous entities.

Working closely with NHS Shared Business Services (SBS) who are the Trusts outsourced Debt Management Contractor.

Chasing debt personally in conjunction with SBS and adding notes onto the SBS system.

Responsible for providing recommendations and instructions to External Debt Collection companies and reviewing portals.

Liaising with the Overseas, Pharmacy Trading and Private Patients Teams to maximise recovery.

Liaising with SBS, Customers and Billing Team to resolve invoice queries which may be preventing customers paying our sales invoices in a timely manner.

Chasing debt and logging debtor notes onto the Oracle system in conjunction with SBS.

To be responsible for all reports on debt management

Assist in the compilation, distribution and recording of responses/disputes from NHS organisations relating to the income & debtor statements as part of the Agreement of Balances exercise required by the Department of Health & Social Care.

To alert the Financial Accountant of any current practices that compromise our ability to maintain the integrity and accuracy of the accounting ledger. This will include assisting in the development of comprehensive procedure notes for each key area of the system.

To develop an extensive knowledge on how to use the Oracle Financial System to be able to provide guidance to Oracle users.

Point of contact for salary overpayments so that payment plans are in line with Trust Policy.

Attend debt management meetings with SBS to discuss key issues.

For an informal chat, please contact Laura Barnes, Financial Accountant, [e-mail] or telephone [phone] ext 6274.

For full job details and person specifications please refer to attached Job Description.

Person Specification

Qualifications

• The post holder is required to have basic knowledge of health service financial management, Information analysis
• Relevant high level business qualification and/or equivalent NHS work experience
• Basic accounting skills and forecasting skills
• Evidence of communication skills with non-financial managers on financial issues
• Studying towards CCAB/CIMA qualification, have equivalent experience in a degree in a relevant subject

Experience

• Experience of working as a credit controller
• Experience of working within an NHS Trust

Skills & Knowledge

• Full working knowledge of MS Word, PowerPoint, Excel, Access and Outlook
• Ability to interpret and present complex, sensitive, contentious or technical information in a user-friendly and understandable manner
• Being flexible and adaptable at work to meet competing priorities
• Knowledge of Financial Accounting procedures and requirements within the NHS
• Excellent organisational skills
• Excellent analytical skills
• Excellent communication skills, both written and oral
• Negotiation and influencing skills
• Detailed knowledge of relevant technical accounting requirements

Employer name

Portsmouth Hospitals University NHS Trust

Address

Portsmouth Hospitals University NHS Trust Corporate Hub

Block 4000, Lakeside North Harbour, Western Road, Cosham

£32,073 to £39,043 a yearNHS Band 5 Salary: £32,073 - £39,043 per annum

Contract

Permanent

Working pattern

Full-time

Reference number

REF2733L

Job locations

Portsmouth Hospitals University NHS Trust Corporate Hub

Block 4000, Lakeside North Harbour, Western Road, Cosham