Credit Controller

CLD Physical Security Systems; Sandbach; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working arrangement on request

25 days holiday

Bank holidays

Company bonus scheme

Job summary

CLD Physical Security Systems is seeking a proactive Credit Controller to own customer accounts, chase overdue balances and protect cash flow. You will resolve queries, negotiate payment plans and maintain accurate customer records.

In this hybrid role, you'll collaborate with sales and customer service, produce aged debt reports and help ensure compliance with policies and regulations. Previous AR or credit control experience is preferred.

Qualifications

• Experience in a credit control, accounts receivable, or finance role.
• Strong communication, negotiation and customer service skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Excel and accounting/ERP software.
• Ability to manage workload, prioritize tasks, and meet deadlines.
• Team player with a proactive approach.

Responsibilities

• Monitor customer accounts to ensure payments are received within agreed credit terms.
• Contact customers via phone, email, and written correspondence to collect overdue payments.
• Reconcile customer accounts and resolve invoice or payment discrepancies.
• Allocate incoming payments accurately and maintain up-to-date customer records.
• Produce aged debt reports and provide regular updates to management.
• Work closely with the sales and customer service teams to resolve account queries efficiently.
• Negotiate payment plans with customers where appropriate.
• Ensure compliance with company policies, financial regulations, and data protection requirements.

Skills

Strong communication

Negotiation

Customer service

Attention to detail

Tools

Microsoft Excel

ERP software

Job description

At CLD Physical Security Systems, we don’t just deliver projects - we protect critical infrastructure, safeguard communities and support some of the most complex security environments across the world.

Role Description

This is more than chasing invoices. You’ll take ownership of customer accounts, build positive relationships and help protect healthy cash flow across the business. From resolving queries to agreeing practical payment plans, you’ll combine attention to detail with confident communication to deliver a professional experience for every customer.

Key Responsibilities:

• Monitor customer accounts to ensure payments are received within agreed credit terms.
• Contact customers via phone, email, and written correspondence to collect overdue payments.
• Reconcile customer accounts and resolve invoice or payment discrepancies.
• Allocate incoming payments accurately and maintain up-to-date customer records.
• Produce aged debt reports and provide regular updates to management.
• Work closely with the sales and customer service teams to resolve account queries efficiently.
• Negotiate payment plans with customers where appropriate.
• Ensure compliance with company policies, financial regulations, and data protection requirements.

Qualifications and Experience:

• Previous experience in a credit control, accounts receivable, or finance role.
• Strong communication, negotiation and customer service skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Excel and accounting/ERP software.
• Ability to manage workload, prioritize tasks, and meet deadlines.
• Team player with a proactive approach

Why Join CLD?

• Be part of a globally expanding, high‑growth business
• Genuine long‑term career progression opportunities
• A culture that lives it's values - Humble. Hungry. Smart.

Salary and benefits:

• Competitive salary + company bonus scheme
• 25 days holiday + bank holidays
• Hybrid working arrangement on request
• Supportive, values-led culture

Ready to Make Your Move?

If you’re looking for a role where you’ll be valued, inspired and developed - and where your work genuinely makes a difference - this is not one to miss.