Credit Controller

TN United Kingdom; Sale; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Credit Controller to join their team in Sale. This role focuses on delivering exceptional customer service while managing overdue invoices and ensuring cash collection targets are met. You will be responsible for resolving customer queries, maintaining accurate records, and working collaboratively within a dynamic team. If you're detail-oriented and enjoy working in a fast-paced environment, this opportunity offers a chance to contribute to a mission-driven company that values health and well-being.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Employee Support Fund

Online Learning Library

Annual Performance Review

Referral Scheme

Flu Voucher

Eye Test Voucher

Qualifications

• Minimum 2 years of substantial credit control experience.
• Good working knowledge of sales ledger and customer service.

Responsibilities

• Manage credit control for assigned debtors and ensure timely payments.
• Resolve customer invoice queries and maintain high satisfaction.

Skills

Credit Control

Customer Service

Communication Skills

Attention to Detail

Teamwork

Education

High School or equivalent

Associate's or equivalent

Tools

Excel

Word

Email

SAP

Job description

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Title: Credit Controller

Requisition Id: 38998 Job Function: Finance Career Area: Corporate Jobs Work Location: Sale, Manchester

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The Credit Controller will join the Company’s Shared Service Centre delivering great customer service to business customers whilst collecting on overdue invoice payments. You will be responsible for the collection of assigned debtors, ensuring the maximum cash is collected, bad debts are kept to a minimum and debtor day targets are met, which will be achieved by communicating professionally and maintaining a high level of customer service with your assigned clients. Working as part of a team with individual accountability in defined areas, this position deals with sales operational financial and organizational responsibilities in a highly customer focused way.

Key Job Activities:

Credit Control of assigned debtors, high volume collection activity on small and large value invoices to reach personal/team cash targets.

Targeted to high volume collection call/email targets.

Action and resolve customer invoice queries and disputes and raising credit memos when appropriate.

Responsible for generating and transferring accounts to legal status.

Answer incoming telephone calls and ensure appropriate action is taken relative to each call.

Respond to all email requests within the agreed timescale.

Refer customers to our third party debt collectors (Legal).

Ensure all customers feel satisfied and are courteously treated.

All customer communications to be appropriate in content and accuracy.

To perform any other ‘ad hoc’ duties as required.

Process payment collection by card and target customers to sign up to Direct Debit.

Education:

Required Education: in GCSE

Experience (EMEAA):

Required Education: High School or equivalent.

Preferred Education: Associate's or equivalent.

Good working knowledge of sales ledger and substantial credit control experience (min 2 years).

Good communicator with strong attention to detail and accuracy and solid reasoning skills.

Good team player, with the capability to work to call and collection targets.

Good office system skills including Excel, Word and Email and be open-minded to flexible ways of working and able to adapt to new processes and procedures.

SAP knowledge would be advantageous.

Successful candidates will be required to undergo a basic security/CRB/DBS check.

Benefits:

Stericycle offers you:

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares, our employee support fund

Stericycle University – Our online library of self-development & learning

Annual performance related pay review.

Referral Scheme (Earn by introducing people in your network to the Stericycle family)

Flu voucher

Eye Test voucher

And more…

Our Promise:

Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.