Credit Controller

TN United Kingdom; Ringwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an established industry player as a Credit Controller in a dynamic environment focused on customer service. This role involves managing overdue accounts with professionalism and empathy, ensuring a positive experience for clients facing financial difficulties. You will leverage your skills in negotiation and relationship management to recover debts while maintaining high standards of communication. With a supportive team and a commitment to employee development, this position offers a rewarding opportunity to contribute to a growing organization that values its staff and clients alike.

Benefits

24 days holiday

Day off for your birthday

On-site parking

Company Pension contribution

Life Assurance

Training Courses

Qualifications

• Minimum of 1 year experience as a Credit Controller.
• Proven record of recovering aged debt balances.

Responsibilities

• Contact customers regarding overdue payments in a friendly manner.
• Negotiate repayment plans and manage customer expectations.

Skills

Credit Control

Customer Relationship Management

Negotiation Skills

Attention to Detail

Numerical Aptitude

Education

GCSE in English

GCSE in Maths

Tools

Microsoft Excel

Microsoft Office

Job description

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• Rewards & Benefits:Competitive salary, 24 days holiday, day off for your birthday, and on-site parking

About the role

Churchill Estates Management are looking for a personable and diligent Credit Controller to join the accounts and finance team at our Head Office in Ringwood.

As the Credit Controller, you will be contacting our customers and homeowners in a friendly manner when payments are overdue to settle their accounts. You will discuss the terms of their account and if necessary, negotiate repayment plans. The role will include both telephone and written correspondence and related administrative duties.

You will be able to sensitively handle delicate situations, particularly those customers who are facing financial difficulties and decide upon the best course of action. At other times you may liaise with Solicitors to pass on unrecoverable debt. Your handling of our customers at every touchpoint should remain professional, polite, kind and helpful to manage expectations, to meet customer needs and in turn, meet the needs of the business.

Office hours are Monday – Thursday, 09:00-17:30 and Friday 09:00-17:00.

About you

Our preferred candidate will demonstrate good experience in Accounts and Finance, with at least one year’s experience as a Credit Controller. You will be able to demonstrate previous experience in a B2C credit control function with a proven record of recovering aged debt balances.

It is important that you can establish and maintain good client relationships through various communication channels, manage expectations and make sound decisions whilst remaining calm under pressure. With a tactful approach, you will be able to cope with challenging situations and be assertive when necessary.

With a good standard of education, with a minimum of GCSE to level C / 5 in English and Maths, you will be able to reconcile complex accounts, be numerically adept and show excellent attention to detail. You will demonstrate good IT skills, with a high standard of competence in Microsoft Office applications including Excel.

About us

We are Churchill Estates Management, part of the Churchill Retirement Living group of Companies and we are a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage in excess of 200 developments nationally. That means we manage more than 8000 apartments and provide our services to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

How you’ll be rewarded

• Holiday entitlement of 24 days + Bank Holidays
• An extra day off on your birthday
• Friendly, welcoming team
• Company Pension contribution
• Life Assurance
• Training Courses

If you want to be part of our success story, apply today!

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