Credit Controller

CitySprint; Redhill; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual leave + birthday

Maternity & paternity leave

Mental health support

Healthcare benefits

Family-friendly days

Death in service

Job summary

CitySprint is seeking a proactive Credit Controller to join our Platinum Team in Redhill on a maternity cover contract. This full-time role focuses on managing cash collections from key customer accounts and maintaining strong relationships to support timely payments.

You’ll work closely with the Senior Credit Controller, handling high-value accounts, resolving invoice queries, and ensuring accurate account reconciliations in a fast-paced environment.

Qualifications

• Experience in a Credit Control environment.
• Experience managing cash collections to targets.
• Strong communication and relationship-building skills.
• Excellent organisational skills and ability to meet deadlines.
• Attention to detail and problem-solving abilities.
• Customer-focused with cross-department collaboration.

Responsibilities

• Manage cash collections for key customer accounts.
• Build and maintain relationships with stakeholders.
• Investigate and resolve invoice and payment queries.
• Reconcile customer accounts and support month-end activities.
• Monitor outstanding debt and escalate issues as needed.
• Maintain customer records and financial systems.
• Prioritise workloads in a busy, time-sensitive environment.
• Identify opportunities to improve processes and ways of working.
• Support the wider Credit Control team in achieving targets.

Skills

Credit control

Communication

Attention to detail

Relationship-building

Tools

Excel

Job description

Location : Redhill/Hybrid

Salary: £32,000 - £34,000

Hours: Full time, Monday to Friday

Contract: This is a maternity cover for 9 to 12 months

What You’ll Get At CitySprint

• 25 days’ annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra family‑friendly days for key life moments, plus death in service cover

The role

We're looking for a proactive and detail-oriented Credit Controller to join our Platinum Team, supporting the management of key customer accounts within a fast-paced credit control environment.

You’ll work closely with the Senior Credit Controller to ensure customer payments are collected in line with agreed terms, helping the business achieve cash collection targets while maintaining excellent customer relationships. The role requires strong problem-solving skills, attention to detail, and the ability to manage high-value customer accounts effectively

Why CitySprint

At CitySprint, what we do matters. We provide market-leading same-day and time‑critical delivery solutions that help businesses keep moving.

As part of our Finance team, you'll play a key role in supporting the financial success of the business by ensuring effective cash collection and building strong relationships with our customers. You'll be joining a collaborative team within a trusted national brand backed by DPD and Geopost.

Who We Are

CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need pace, reliability and great judgement.

We’re part of DPD and the wider Geopost group — giving us the stability, scale and investment of a leading international delivery network — while CitySprint continues to operate with its own distinct focus and fast‑moving culture.

What You'll Be Doing

• Managing cash collections for a portfolio of key customer accounts
• Building and maintaining strong relationships with internal and external stakeholders
• Investigating and resolving invoice and payment queries
• Reconciling customer accounts and supporting month-end activities
• Monitoring outstanding debt and proactively escalating issues where required
• Ensuring accurate maintenance of customer records and financial systems
• Prioritising workloads effectively within a busy and time-sensitive environment
• Identifying opportunities to improve processes and ways of working
• Supporting the wider Credit Control team in achieving business collection targets

What We’re Looking For

• Previous experience within a Credit Control environment
• Experience managing cash collections in a target‑driven setting
• Strong communication and relationship-building skills
• Good understanding of credit control processes and accounting practices
• Excellent organisational skills and the ability to work to deadlines
• Strong attention to detail and problem-solving abilities
• Good Excel skills
• Ability to adapt to changing priorities and work effectively under pressure
• A customer‑focused approach with the confidence to collaborate across departments

Apply

We are committed to creating an inclusive workplace and welcome applications from candidates with disabilities. Reasonable adjustments will be considered throughout the recruitment process and employment.