Credit Controller

TEAM; Orpington; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Health cash plan

Gymflex

Enhanced parental leave

Cycle to work scheme

Job summary

THE·TEAM is looking for a proactive Credit Controller to join our Finance team. You will manage customer accounts, chase overdue payments and ensure accurate recording of receipts to support timely cash flow.

You will collaborate with billing and other teams to resolve disputes and improve processes, maintaining strong relationships with clients while upholding financial controls.

Qualifications

• Experience in managing customer accounts and resolving disputes is preferred.
• Strong communication and relationship-building abilities are essential.
• Ability to maintain accurate records and meet deadlines in a busy finance function.

Responsibilities

• Proactively follow up overdue balances, investigate disputes and work toward monthly collection targets.
• Support billing and payment processes; record and allocate payments (bank transfers, cheques, cards) per policies.
• Forecast incoming payments, produce cash-flow reports and monitor collection progress.

Skills

Credit control

Cash collection

Communication skills

Analytical skills

Team collaboration

Tools

Excel

Finance systems

Job description

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .Job OverviewWe're looking for a proactive and organised Credit Controller to join our Finance team at THE·TEAM.In this role, you'll play an important part in managing customer accounts, supporting timely payments and maintaining accurate financial records. You'll work closely with customers and internal teams to resolve payment queries, improve cash collection and support effective financial planning.This is a great opportunity for someone who enjoys problem-solving, building positive working relationships and contributing to the smooth running of a busy finance function.What You'll DoManage credit control and collections: Proactively follow up overdue balances, investigate and resolve customer payment disputes, and work towards agreed monthly collection targets to improve debtor days. Ensure credit control activities are carried out effectively and in line with agreed procedures.Support billing and payment processes: Work closely with the billing team to ensure sales invoices are accurate and distributed on time. Liaise with clients to ensure purchase order (PO) requirements are followed, and accurately record and allocate customer payments, including bank transfers, cheques and credit card transactions, in line with finance policies and procedures.Monitor cash flow and reporting: Forecast incoming customer payments and upcoming cash requirements, proactively identifying potential collection issues and implementing appropriate solutions. Produce accurate weekly and monthly reports to keep the business informed of collections progress and support effective cash management.Build strong customer relationships: Deliver excellent service to internal and external customers, providing commercial input and regularly reviewing customer accounts and ledgers to improve efficiency and strengthen working relationships. Maintain the internal ticketing system, ensuring queries are managed and resolved promptly.Support finance operations and improvements: Complete all month-end activities accurately and within agreed timelines and procedures. Identify opportunities to improve credit control processes, support colleagues with ad hoc responsibilities and provide team cover when required.What We're Looking ForStrong communication and relationship-building skills, with the confidence to discuss outstanding payments, manage customer queries and resolve disputes professionally.Excellent organisational skills and attention to detail, with the ability to manage competing priorities, maintain accurate records and meet deadlines.Confidence working with financial information, spreadsheets and finance systems, with an ability to support cash forecasting, reporting and account reconciliation.A proactive and collaborative approach to problem-solving, with a willingness to improve processes, take ownership of responsibilities and support colleagues across the business.What we offer25 days holiday plus bank holidaysHealth cash plan, Gymflex, enhanced parental leave and cycle to work scheme benefits, amongst many othersExcellent office environment, company and departmental social events, and learning and development programmesTHE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.