Credit Controller

LE003 The.Team: SME Management EMEA Limited; Orpington; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Health cash plan

Gymflex

Enhanced parental leave

Cycle to work

Excellent office environment

Social events

Learning & development

Job summary

The TEAM is seeking a proactive Credit Controller to join our Finance team. In this role you will manage customer accounts, chase overdue payments and maintain accurate records to support cash flow across our global operations.

You will work closely with clients and internal teams to resolve payment queries, allocate payments accurately, and help improve collections performance. This is an excellent opportunity for someone who enjoys problem-solving and building strong relationships in a busy

Qualifications

• Experience in credit control or accounts receivable.
• Strong communication and dispute resolution skills.
• Ability to work with finance systems and perform reconciliations.
• Organised with attention to deadlines.

Responsibilities

• Manage credit control and collections to reduce overdue balances.
• Support billing and payments processing with PO compliance.
• Forecast cash receipts and monitor liquidity; produce reports.
• Maintain customer relationships and resolve payment queries.
• Assist month-end activities and improve credit processes.

Skills

Communication skills

Relationship building

Organisational skills

Attention to detail

Finance systems

Cash forecasting

Proactive problem solving

Job description

THE TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by our belief in the unifying power of sports, music and entertainment, THE TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.

Job Overview

We're looking for a proactive and organised Credit Controller to join our Finance team at THE TEAM. In this role, you'll play an important part in managing customer accounts, supporting timely payments and maintaining accurate financial records. You'll work closely with customers and internal teams to resolve payment queries, improve cash collection and support effective financial planning. This is a great opportunity for someone who enjoys problem-solving, building positive working relationships and contributing to the smooth running of a busy finance function.

What You'll Do

• Manage credit control and collections: Proactively follow up overdue balances, investigate and resolve customer payment disputes, and work towards agreed monthly collection targets to improve debtor days. Ensure credit control activities are carried out effectively and in line with agreed procedures.
• Support billing and payment processes: Work closely with the billing team to ensure sales invoices are accurate and distributed on time. Liaise with clients to ensure purchase order (PO) requirements are followed, and accurately record and allocate customer payments, including bank transfers, cheques and credit card transactions, in line with finance policies and procedures.
• Monitor cash flow and reporting: Forecast incoming customer payments and upcoming cash requirements, proactively identifying potential collection issues and implementing appropriate solutions. Produce accurate weekly and monthly reports to keep the business informed of collections progress and support effective cash management.
• Build strong customer relationships: Deliver excellent service to internal and external customers, providing commercial input and regularly reviewing customer accounts and ledgers to improve efficiency and strengthen working relationships. Maintain the internal ticketing system, ensuring queries are managed and resolved promptly.
• Support finance operations and improvements: Complete all month‑end activities accurately and within agreed timelines and procedures. Identify opportunities to improve credit control processes, support colleagues with ad hoc responsibilities and provide team cover when required.

What We're Looking For

• Strong communication and relationship‑building skills, with the confidence to discuss outstanding payments, manage customer queries and resolve disputes professionally.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities, maintain accurate records and meet deadlines.
• Confidence working with financial information, spreadsheets and finance systems, with an ability to support cash forecasting, reporting and account reconciliation.
• A proactive and collaborative approach to problem‑solving, with a willingness to improve processes, take ownership of responsibilities and support colleagues across the business.

What we offer

• 25 days holiday plus bank holidays
• Health cash plan
• Gymflex
• enhanced parental leave
• cycle to work scheme benefits, amongst many others
• Excellent office environment
• company and departmental social events
• learning and development programmes

THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

THE TEAM is proudly an equal opportunity employer.

We are always searching for the most passionate and talented people from all backgrounds and experiences to join us. More than 20 years into our evolution, we continue to expand our global reach and capabilities to serve clients across sports, music and entertainment. We are committed to making a meaningful impact across key areas of inclusion, community service and sustainability – not only for our employees, but for clients and the industry at large.

THE TEAM is a leading global sports, music and entertainment company. Led by intelligence, ideas and influence, we provide representation and marketing services to talent, brands and properties.