Credit Controller

The Compleat Food Group; Nottingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday (including bankhols)

Volunteer days

Wellbeing and support groups

Training opportunities with LMS

Charity initiatives and team events

Grocery Aid access (24/7 support)

Gym discounts and wellbeing tools

Financial wellbeing tools

Job summary

The Compleat Food Group, based at our Nottingham site, is seeking a Credit Controller to support cash flow and timely payments. You will manage customer accounts, build strong relationships with customers, and assist with reconciliations and month-end activities to drive efficient credit control.

Joining our team offers the chance to grow finance experience within a fast-growing chilled food manufacturer that values inclusion, development, and continuous improvement.

Qualifications

• Experience in credit control or sales ledger roles.
• Proven ability to collect debts while maintaining relationships.
• Understanding of credit control processes and reconciliations.
• Excellent communication and negotiation with customers and colleagues at all levels.
• Strong numerical skills and attention to detail; proficient in Excel.

Responsibilities

• Proactively manage a portfolio of customer accounts and ensure timely payments.
• Contact customers to collect outstanding balances while maintaining relationships.
• Monitor aged debt and take action to reduce overdue balances.
• Resolve invoice, pricing, delivery and account queries with internal teams.
• Assist month-end activities and support cash collection improvements.

Skills

Communication skills

Negotiation

Organisational skills

Numerical ability

Excel proficiency

Tools

Excel

Job description

Join Our Finance Team at The Compleat Food Group!

We're looking for a Credit Controller to become an integral part of our Finance team at our Nottingham site.

As part of our Finance team, you'll play a key role in managing customer accounts, maintaining healthy cash flow, and building positive relationships with customers across the business. Working closely with colleagues and stakeholders, you'll help ensure timely payments, resolve account queries, and support the wider team in delivering an efficient and effective credit control service.

This is a great opportunity for someone looking to develop their finance experience within a successful food manufacturing business.

Who We Are:

The Compleat Food Group are one of the UK’s fastest growing chilled food manufacturing companies. We are dedicated to delivering excellence in every aspect of our operations. Our commitment to continuous improvement and operational excellence sets us apart.

At The Compleat Food Group we don’t just make food. We make food to feel good, taste good and do good for everyone.

Our aim is to raise the bar and delight our customers and consumers every day, they are at the heart of all our decision making. We work at the correct pace to take clear decisive actions and deliver on our commitments, on time, every time to drive positive difference, we have the courage to think differently and challenge the status quo.

Working Hours:

Monday to Thursday 8.30am – 5pm, Friday 8.30am – 4pm.

Your Duties Will Include:

• Proactively managing a portfolio of customer accounts and ensuring payments are received in line with agreed credit terms.
• Contacting customers to collect outstanding payments whilst maintaining positive working relationships.
• Monitoring aged debt reports and taking timely action to reduce overdue balances.
• Investigating and resolving invoice, pricing, delivery and account queries in partnership with customers and internal teams.
• Accurately allocating payments, reconciling customer accounts and maintaining up-to-date records.
• Reviewing credit limits and payment trends, identifying and escalating potential risks.
• Supporting month-end activities and driving continuous improvements to maximise cash collection performance.

Required Skills and Experience:

• Previous experience in a Credit Control, Sales Ledger or similar finance role.
• Proven ability to collect outstanding debt while building and maintaining positive customer relationships.
• A strong understanding of credit control processes, account reconciliations and cash collection best practice.
• Excellent communication and negotiation skills, with the confidence to engage effectively with customers and colleagues at all levels.
• Strong organisational and numerical skills, with a high level of attention to detail and proficiency in Microsoft Excel and Office applications.

Benefits to Include:

• 33 days holiday (including bank holidays)
• 2 Employee Volunteering Days per year
• Employee well-being and community support groups
• Informal and Formal training opportunities with personalised online LMS platform
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
• Physical Wellbeing Benefits – Free on demand exercise hub and various gym discounts.
• Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools
• Holiday Discounts via Online Retail Discount

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies:

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.

What You Should Know About How We Recruit

At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work.

We’re proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we’ll support you — confidentially and with care.

We hire the best people for our roles, not the same people. Whoever you are, wherever you’re from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance.

You’ll also find benefits that support people at every life stage, plus active internal networks — including Women @ Compleat, LGBTQIA+, and Neurodiversity